Concierge Thursday-Saturday 9am-4pm
- Sandpoint, ID
- Permanent
- Full-time
- Must have high school diploma or equivalent
- Must be proficient with Microsoft Office (Word and Excel)
- Must demonstrate proficiency with office machines (i.e., fax, copier/scanner)
- Demonstrates excellent customer service , including telephone etiquette skills
- Serves as community's first greeter to all guests, visitors, residents and families entering front lobby
- Creates and maintains a positive atmosphere of warmth and hospitality
- Interacts with all individuals professionally and courteously
- Directs concerns from individuals to appropriate manager
- Screens visitors entering the community
- Assists with keeping front lobby and workrooms neat, clean and presentable
- Closely observes lobby activity and reports unauthorized visitors or concerns
- Keeps front lobby entrance flowing and welcoming
- Keeps bell cart clean and polishes weekly
- Provides accurate, reliable clerical support (i.e., typing, filing, photocopies, fax, data entry, etc.)
- Receives, sorts and distributes mail
- Delivers packages to appropriate person/department following community policy
- Makes accurate, timely entries into Events Log
- Maintains lists (i.e., resident directory, door check sheets, associate phone list, call in sheets)
- Enters resident maintenance requests in TELs system
- Maintains guest room reservations, charges and payments accurately while keeping Housekeeping informed
- Oversees resident check in system (i.e., educates new residents, invites participation, maintains weekly list for security)
- Regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents
- Communicates with sales team and back up sales team so inquiry calls are handled timely
- Assists with Electronic Heath Record (EHR) system as requested
- Must enjoy serving seniors
- Must demonstrate excellent customer service and hospitality
- Must have good telephone etiquette
- Must demonstrate trustworthiness and dependability
- Must work efficiently and effectively with little to no supervision
- Must demonstrate effective communication skills
- Must work efficiently with frequent interruptions
- Must be able to multi task
- Must be able to meet deadlines
- Must be cheerful and positive
- Must be responsive to resident requests
- Displays integrity and professionalism by adhering to Century Park's Code of Ethics and completes all required compliance training