Application/Systems Analyst
Quadrant
- Columbia, MD
- $60.00 per hour
- Permanent
- Full-time
Baltimore, MD (remote)
Pay From: $60.00 per hourMUST:
Experienced Application/Systems Analyst
6 years' technical experience in a healthcare or business environment preferred Experience in systems analysis/programming, customer service, vendor and systems information, and project management.
Experience that includes exposure to networking and hardware preferred
Strong analytical ability to solve complex technical problems.
Competent in microcomputing including desktop applications, project management, and emulation applications.
Strong interpersonal communication skills to effectively interface with internal/external customers.
Understanding of information systems and their impact to customers.
Bachelor's degree in computer science or an equivalent combination of education and technical experienceDUTIES:
Coordinates and conducts the testing of software updates/fixes and routine maintenance
Validates that systems operate and perform properly
Organizes test scenarios into test plans
Collaborate with vendors and customers prior to version updates
Respond to Trouble Tickets and Service Requests to resolve daily end-user issues or requests
Conduct root cause analysis for recurring issues identified from ticket logs
Respond to issues sent via email, Teams IM or by phone, providing timely support and solutions
Serves as liaison between application vendors and technical IS groups, and user community
Work with project managers to coordinate project activities and provide status updates
Assist with issue identification, troubleshooting, and resolution
Assist in identification and mitigation of risks throughout project lifecycle and report any issues that may impact timelines.
Responsible for executing project tasks including development of project work plans, resource plans, schedules, costs, administrative reports, and acceptance criteria
Interact with IS and Clinical stakeholders as necessary
Provision user accounts in multiple within multiple applications
Follow operational, downtime and support procedures
Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards
Develops ad hoc and standard reports using system report writer or other tools to meet customer needsQuadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. “Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act“.