Customer Service/Inside Sales Representative (Entry Level)
Wonder Food Group, Inc
- Wilmington, DE
- Permanent
- Full-time
- Proactively reach out to existing customers to upsell or cross-sell products based on their order history and seasonal trends.
- Maintain and update customer account information, including contact details and order preferences.
- Track and follow up on sales leads and inquiries to convert them into active orders.
- Collaborate with the Sales team to support promotional campaigns and product launches.
- Assist in managing customer contracts, pricing agreements, and special terms.
- Monitor inventory levels and coordinate with the warehouse to ensure product availability for key accounts.
- Support the onboarding process for new customers by providing product information and order guidance.
- Prepare and submit customer purchase orders as sales orders into Microsoft Dynamics NAV. (Training provided)
- Generate return authorizations, and credit explanations at the direction of Invoice manager.
- Ensure all items are invoiced with proper quantities and prices to customers.
- Monitor customer shorts and communicate with customers.
- Assist in day-to-day operations of all order processing.
- Schedule pickup/outgoing orders and LTL’s for orders that arrive during shift.
- Schedule delivery appointments for orders that arrive during shift.
- Resolve issues for customer orders in a timely manner.
- Follow up with warehouse to make sure orders go out on time.
- Provide customer support via email, phone and fax when necessary.
- Solve and investigate customer issues.
- Work alongside Plant Manager, Operations Manager, Shipping Manager and Team, Sales, Customers and Vendors.
- Jump in and lend a hand when the time comes for projects, assignments, or general office needs.
- Daily communication with customers
- Positive and professional attitude towards customers and coworkers
- Able to work independently and as part of a team with little to no supervision
- Excellent MS Office knowledge
- Outstanding organizational and time management skills
- Familiarity with office gadgets and applications (i.e. Calendars and copy machines)
- Excellent verbal and written communication skills
- Discretion and confidentiality