Office Manager- Encinitas, CA
Amplifon
- Encinitas, CA
- Permanent
- Full-time
- Manage the customer journey as the first point of contact, by setting expectations for their appointment and delivering a quality customer experience
- Scheduling, screening, and confirming new appointments through inbound and outbound calling
- Provide customer resolution to any concerns or questions
- Communicate all relevant customer information to the Hearing Care Professional
- Collect and record customer payments
- Maintain the customer database by updating office records
- Inform the customer about hearing care accessory options
- Handle walk-ins and after-care for existing customers
- Help run office promotions by participating in any marketing and social media initiatives
- Administrative background, computer savvy
- Experience in a direct customer support role
- Inbound/outbound calling
- Quality phone etiquette
- Scheduling appointments
- Adaptable & detail-oriented
- $21/hour + monthly bonus opportunity
- Work-life balance - hours are M-F, 8:45am-5:00pm
- Continuous training & support
- Brand recognition - we're at the top of our industry!
- Health Insurance: Medical, dental, vision
- Paid Time Off, Paid Holidays & 401K Plan