Field Technical Representative

Amrize

  • Nashville, TN
  • Permanent
  • Full-time
  • 14 days ago
ABOUT THE ROLEThe Field Technical Representative (FTR) is a field-based (with company truck and your home office) for the Warranty/Technical Services team at Amrize Building Envelope division.Amrize Building Envelope (ABE) is based out of Nashville. Technical Services is a vital and growing team; the FTR reports to the Regional Technical Manager for their respective area. The FTR is the "boots on the ground", face of the company who among many things, will conduct in their day to day:
  • The training licensed roofing contractors in the proper application techniques for Elevate, GenFlex, and Gaco roofing products.
  • Performing technical inspections of commercial roofing applications for no-dollar-limit warranty coverage, performing warranty claim investigations, and for providing on-site technical construction assistance to professional architects, designers, and installers.
This role covers the Northeast region, with the FTR working remotely from a home base within the territory. The ideal candidate will reside in Maine.WHAT YOU'LL BE DOING
  • Responsible for educating customers, sales representatives and teammates in how to apply Elevate, GenFlex, and Gaco products per product specifications.
  • Review technical installation deviations and make acceptance determinations within authority level based on system performance requirements for a given project, system, warranty type/term, and construction site specific conditions.
  • Provide feedback on company literature, spec's, construction details and assemblies to make sure the most accurate information is available for the customer.
  • Ability to develop strong customer relationships and inspire customer confidence.
  • Ability to follow corporate and division policies and applicable governmental safety regulations are required.
  • Experience working with internal and external customers to understand and document complex business needs and troubleshoot issues.
  • Ability to define and document a project, set timelines, align resources, and execute to meet deadlines.
  • Demonstrated ability to investigate and troubleshoot roofing installation and product quality issues to determine root cause and appropriate resolution.
  • Experience effectively and proactively managing customer expectations throughout the investigation/troubleshooting process.
  • Ability to prioritize work.
  • Maintains an understanding of current business initiatives and identifies opportunities for improvement.
WHAT WE ARE LOOKING FOR:
  • Bachelor's Degree in Construction Management, or Architecture;
OR
  • Minimum 8 years' active duty in a construction trade military occupational specialty (MOS) (verified by DD214);
OR
  • High school diploma + minimum of 10 years' construction experience in a Foreman or Superintendent role, or as a Technical Representative for a commercial roofing manufacturer.
Strong Candidates will also have:
  • Must be personable and professional and maintain a high-level of integrity.
  • Strong customer service focus.
  • Strong verbal and written communication skills.
  • Ability to think outside the box.
  • Good organizational and time management skills are a must.
  • Must be able to travel overnight 50% to 80% of the work year by air or car.
  • Be able to tow and maneuver a trailer in tight spaces, including backing the trailer.
  • Must also be able to work flexible hours with minimum notification when necessary.
  • Must possess a current driver's license.
  • Prior Technical Representative experience.
  • Claims adjusting experience.
Strong technical expertise in most of the following products and an aptitude to learn the rest:
  • Single-Ply Roofing Systems including: A) EPDM, B) TPO, C) PVC
  • Asphalt Roofing Systems including: D) SBS, E) APP, F) BUR
  • Metal Systems: G) Standing Seam Roofs, H) Cavity Wall Assemblies
  • Roofing Coatings including: I) Silicone Roof Coatings, J) Acrylic Roof Coatings
  • Urethane Systems including: K) P.U.F. Roofing, L) Wall Foam
  • Garden Roofing Systems including: M) Built In Place, N) Modular
BUILDING INCLUSIVE WORKSPACESAt Amrize, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. We're seeking builders, creative thinkers and innovators. Come put your expertise to work while developing the knowledge and skills to drive your career forward. With us you’ll have the chance to build your ambition!Amrize North America Inc. takes pride in our hiring processes and our commitment that all qualified applicants will receive consideration for employment without regard to age, race, color, ethnicity, religion, creed, national origin, ancestry, gender, gender identity, gender expression, sex, sexual orientation, marital status, pregnancy, parental status, genetic information, citizenship, physical or mental disability, past, current, or prospective service in the uniformed services, or any other characteristic protected by applicable federal, state or local law. Amrize North America Inc, and its respective subsidiaries are Equal Opportunity Employers, deciding all employment on the basis of qualification, merit and business need. Amrize Canada Inc. is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities.In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request accommodation in order to apply for a position with us, please email recruiting-accommodations@amrize.com. This email address should only be used for accommodations and not general inquiries or resume submittals. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Under the Act, accommodations are available on request for candidates taking part in all aspects of the selection process.While we sincerely appreciate all applications, only candidates selected for an interview will be contacted.

Amrize