Retail Print and Client Services Supervisor - Key Carrier
Office Depot
- San Francisco, CA Vallejo, CA
- Permanent
- Full-time
Print and Client Services Supervisor will also be a âKey Carrierâ, and while functioning in this role, will be considered the Client Engagement Lead. Primary Key Performance Indicator (KPI) is customer satisfaction and related results, such as Net Promoter Score (NPS). Demonstrates a passion for the brand, print services and solutions, and other products and services offered to our customers.The Print and Client Services Supervisor will utilize the Companyâs proven sales principles and take the opportunity to develop Sales Advisors, Service Advisors and Solutions Advisors with these same principles. The essential functions of this position may require you to consent to periodic comprehensive background checks conducted by a third-party.Primary Responsibilities:
- Oversees the Print function to ensure efficient operation while driving overall store sales.
- Operates and trains associates on all equipment within the Print Services area to maintain efficient production and ensure client orders are completed correctly and on-time, to include determining if RPC (Regional Print Center) should be used, per established guidelines.
- Effectively utilizes communication tools to request assistance within the Print Services area, and to coordinate the appropriate service for all customers throughout the store.
- Responsibilities as an External Key Carrier include but are not limited to ensuring the safety and security of the building and associates during the absence of the management team. Performing opening or closing responsibilities. This includes driving awareness of key performance indicators, providing leadership to improve results, activation/deactivation of the storeâs alarm system, and processes for opening or closing the store.
- Routinely reviews cash handling, cashier and merchandise error logs, register voids, tax exemption and all related cash office audits.
- Consistently maintains store and print department appearance to company guidelines and keeps a neat, clean, well-stocked environment. Adheres to all standards related to signage labeling and merchandise presentation.
- Drives positive customer satisfaction levels and provides effective training to associates to enhance the customer experience. Collaborates on community outreach initiatives and coordinating in store events with small and medium businesses to increase foot traffic and client/customer retention.
- Works to continually develop personal selling skills and product knowledge through sales and service tools provided.
- Ensures compliance with company policies, procedures and practices; and supports the companyâs loss prevention efforts
- High School diploma or equivalent education preferred
- Minimum 3 year experience in related field
- Experience and/or training in related field
- Experience in Print Center Operations preferred
- Must be the subject matter expert in the Print Services area
- Must possess advanced selling skills
- Must possess strong interpersonal and communication skills, which are necessary to establish a selling relationship with customers
- Must be adaptable to a changing environment
- Must be able to coach and train others in a professional environment
- Possess excellent verbal and written communication skills
- Must possess the ability to use technology applicable to role, and to access information necessary to complete daily responsibilities
- Must possess ability to process information/merchandise through POS register system
The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, a B2B digital procurement solution, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; Veyer, LLC; and Varis, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.DisclaimerThe above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.Pay, Benefits & Work ScheduleYou will be eligible to participate in the Retail Store Hourly Management Incentive - a program measured on Store-level Metrics; paid in accordance with the Incentive Plan terms and conditions. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.Compensation Range = Minimum: $16.00 to Maximum: $26.27How to ApplyClick the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.Application DeadlineThe job posting will remain open for a minimum of 3 days and will expire once the position has been filled.Equal Employment OpportunityThe company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.At Office Depot, we offer our benefits around the 5 facets of Total Well-Being: Physical, Emotional, Work-Life, Financial, and Community. Hereâs a look into what we offer:Physical:
- Medical Insurance/Prescription Drugs
- Dental Insurance
- Vision Insurance
- Flu shots
- Mental Health Benefits
- Support Programs
- Employee Assistance Program (EAP)
- Location Events & Activities
- Onboarding Plan & 'Buddy'
- Recognition & Rewards Programs
- Flexible Work Schedules
- Paid Holidays (as applicable by business unit)
- Paid Time Off (Full-Time Associates are eligible to receive up to 128 hours on a prorated basis in their first year of employment)
- 401(k) and Roth Savings Plans
- Savings Plan Employer Match
- Commuter Benefits
- FSA/HSA Pre-Tax Benefits
- HSA Employer Match
- Discount Center
- Employee & Dependent Life and Accidental Death & Dismemberment
- Short & Long-Term Disability
- Charitable Giving
- Volunteering & Mentorship
- Associate Resource Groups focused on Diversity and Inclusion
- Employee Assistance Programs
- Associate Resource Groups focused on Diversity and Inclusion
- Flu Shots
- Part-Time Associates are eligible to receive up to 24 hours of paid time off on a prorated basis after their first year of employment
- 401 (k) and Roth Savings Plans
- Savings Plan Employer Match
- Discount Center