Sr. Consumer Lending Specialist

Muskegon, MI
Permanent
Full-time

1 month ago

Address: 1906 Holton Rd., Ste. C, Muskegon, Michigan, United States - 49445Bi-Lingual Spanish is a plus!!Since 1997, Advance America has helped millions of hardworking people with a variety of personalized financial solutions. We are a nationally recognized, fully licensed financial services company with over 800 locations and online lending services.We are currently seeking highly-skilled, career-oriented individuals ready to be part of a growing company!We offer:

Competitive Wages
Health/Life Benefits
401(k) Savings Plan with Company Match
Paid Parental Leave
Company Paid Holidays
Paid Time Off including Volunteer Time
Tuition Reimbursement
Business Casual Environment
Rewards & Recognition Program
Employee Assistance Program

To learn more about Advance America visit the .Position SummaryThe Senior Consumer Lending Sales Specialist (Sr. CLSS) is a performance-based, hands-on role that drives exceptional customer service while exceeding individual and branch sales goals. This position requires demonstrated expertise in customer relationship management, analytical skills, and proven success in sales and customer acquisition. The Sr. CLSS leads by example and mentors team members while actively contributing to branch success through exceeding performance metrics defined by management and excelling in marketing and collection efforts. All responsibilities must be executed with expert knowledge of federal and state regulations while ensuring strict adherence to established company policies, procedures, and practices.Job ResponsibilityCustomer Service Sales, Marketing & Customer Acquisition

Excel in multi-channel customer acquisition, consistently surpassing sales goals
Deliver exceptional customer experiences while managing complex loan portfolios
Provide financial solutions aligned with customer goals and needs
Champion customer relationships to achieve strong portfolio growth and retention • Lead community marketing initiatives by developing strategic partnerships and executing targeted outreach programs to drive sustainable growth.
Serve as a subject matter expert, sharing best practices and mentoring colleagues
Exemplify company core values through professional excellence and effective handling of customer relationships

Operations & Compliance

Surpass branch financial objectives and metrics
Demonstrate expert knowledge of company policies, state and federal regulations
Maintain highest standards in cash controls and security
Excel in documentation accuracy and completeness
Achieve superior results in collection activities

Team Collaboration

Serve as a role model in team environment by sharing expertise with colleagues and recommending process improvements
Support branch strategic initiatives through active participation, knowledge sharing, and operational enhancements

Job Responsibilities Cont.Education RequiredHigh School Diploma or equivalent required; some college preferred.Experience RequiredDemonstrated track record of high performance in sales and/or customer service, with proven success in meeting or exceeding goals. Minimum of 3-5 years of proven achievement in one or more of the following areas: sales, retail, banking, or collections, with documented results in customer relationship management and revenue growth.Knowledge RequiredStrong math skills, including the ability to count cash; professional verbal communication by phone and in person; ability to read, write, evaluate, and apply complex and detailed information; ability to work alone on occasion; ability to interact professionally and exhibit appropriate social skills; ability to negotiate payment terms and effectively communicate loan requirements; ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and employees; ability to use computer programs required to process customer transactions; ability to follow procedures in the normal course of business; ability to develop and maintain business relationships.Physical RequirementsStanding for long periods of time; sitting occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation in order to complete tasks including, but not limited to, banking, marketing, and providing staffing coverage within the division; exposure to outdoors limited to elements that the ordinary person would be exposed to at that time; typing; data entry; grasping; transferring items between hands and/or to another person or receptacle; housekeeping/cleaning (vacuuming, dusting, cleaning windows, bathroom, etc., including exposure to cleaning chemicals); use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any branch within the division (distance varies by division)CompetenciesAction-OrientedCustomer CommitmentPurpose-DrivenVision-DrivenTravelMust have a valid driver's license and access to insured, reliable transportation. Ability to travel within division for
marketing, staffing, special events, and banking responsibilities.AttireThe Company offers employees the option of wearing, polos, blouses, collared shirts, sweaters or other professional attire with slacks or jeans and appropriate shoes. Employees should dress accordingly to their business.OtherMust be 18 (except in AL where the age requirement is 19), eligible to work in the USA, and able to successfully complete all post offer screens, including a criminal background check and Motor Vehicle Report (MVR). Regular and punctual attendance is required. Schedules may be changed as needed to accommodate business needs. Overtime may be required.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.Requisition ID: 45384

Advance America

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