Customer Service Representative
Maverix Broadband, INC
- Parker, CO
- $21.00-24.00 per hour
- Permanent
- Full-time
The Customer Service Representative plays a pivotal role in ensuring our customers receive top-notch support and assistance. They are the face of our company, helping customers navigate their internet services and addressing their inquiries and concerns promptly and professionally.Essential Duties and Responsibilities
- Customer Support: Provide excellent customer support via phone, email, chat, and in-person interactions to assist customers with inquiries, service issues, and technical troubleshooting.
- Billing and Account Management: Assist customers with billing inquiries, account setup, and changes to their subscription plans. Ensure accurate billing and payment processing.
- Technical Assistance: Troubleshoot and resolve technical issues related to internet connectivity, modems, routers, and other equipment. Provide clear and concise instructions for problem resolution.
- Service Upgrades and Sales: Identify opportunities to upsell or cross-sell additional services and products to customers. Explain the benefits and features of available upgrades.
- Quality Assurance: Maintain a high level of professionalism, accuracy, and efficiency in customer interactions. Follow company guidelines and procedures for quality assurance.
- Documentation: Keep detailed records of customer interactions, inquiries, and resolutions.
- Update customer profiles and accounts as necessary.
- Complaint Resolution: Handle customer complaints and escalations with patience and empathy, working to find suitable solutions while adhering to company policies.
- Product Knowledge: Stay up-to-date with the latest products, services, and technology trends in the fiber optic internet industry to provide informed assistance to customers.
- High School diploma or equivalent
- Previous customer service or call center experience
- Strong communication skills, both written and verbal
- Technical aptitude and ability to learn about fiber optic internet technology
- Excellent problem-solving and multi-tasking abilities
- Customer focused mind-set
- Ability to work in a fast-paced team-oriented environment
- Avaliability to work flexible hours, including evenings and weekends.
Safety is our number one concern. Candidates must be able to comply with OSHA Standards.
- While performing the duties of this job, the employee may be regularly required to stand, sit, talk, hear, reach, stoop, kneel and use and fingers to operate a computer, telephone, and keyboard.
- Specific vision abilities required by this job include close vision requirements due to computer work.
- $21 - $24/hr
- Medical, Dental, Vision, Life & AD&D, Short-term Disability and Pet Insurance
- 401(k) with employer match
- PTO & sick time
- Paid Holidays