Associate Patient Care Coordinator
- Waukesha, WI
- $16.00-27.69 per hour
- Permanent
- Full-time
- Greets visitors and patients in person
- Communicates by telephone or video conferencing, upholding excellent customer service
- Handles confidential information appropriately by protecting and disclosing information to only those authorized
- Prioritizes by assessing and analyzing information to identify immediate emergency needs
- Demonstrates technical knowledge and competence in departmental procedures
- Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
- Obtains appropriate applications and forms, confirming signatures are on file. Photocopies/scans documents as needed
- Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
- Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
- Provides wayfinding instructions and assists with hospital information as requested
- Coordinates patient admission needs, bed assignments, and tracking boards where applicable
- Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
- May perform other duties upon request
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- More information can be downloaded at:
- High School Diploma/GED (or higher)
- 1+ years of customer service experience in an office setting or professional work environment
- 1+ years of experience with Microsoft Office products
- Ability to complete 6-8 weeks of training during 1st shift hours
- Ability to work the following 2-week rotational schedule
- Must be 18 years of age or older
- Knowledge of medical terminology
- Experience with electronic medical records system
- Experience in a medical office or hospital admitting/registration office
- Excellent customer service skills
- Excellent written and verbal communication skills
- Demonstrated ability to work in fast paced environments