Technical Service Manager North America

AkzoNobel

  • Waukegan, IL
  • $114,000-133,000 per year
  • Permanent
  • Full-time
  • 8 days ago
About AkzoNobelSince 1792, we've been supplying the innovative paints and coatings that help to color people's lives and protect what matters most. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and use our expertise to sustain and enhance the fabric of everyday life. Because we believe every surface is an opportunity. It's what you'd expect from a pioneering and long-established paints company that's dedicated to providing sustainable solutions and preserving the best of what we have today - while creating an even better tomorrow. Let's paint the future together.For more information please visit© 2024 Akzo Nobel N.V. All rights reserved.Job PurposeThe Technical Service Manager North America - Aerospace is responsible for leading the
delivery of technical support and service solutions for aerospace coatings across all segments (General Aviation, Cabin, Structure, Air Defense, OEM Airlines MRO) within a region, reporting
to the Regional Sales Manager - Aerospace. This role ensures the deployment of expert
technical personnel, robust processes, and advanced tools to support coating application,
performance, and regulatory compliance, enhancing customer satisfaction and operational
efficiency. The manager collaborates with sales, R&D, and supply chain teams to deliver tailored technical solutions, aligning with the Aerospace business strategy and supporting regional sales goals.Key Responsibilites
  • Lead and develop a regional technical service team, recruiting experts and providing training on aerospace coating applications and regulations.
  • Deliver technical support solutions for coating applications across all Aerospace segments, ensuring high performance and customer satisfaction.
  • Collaborate with sales teams to address client technical needs, supporting key account managers in securing and retaining contracts.
  • Ensure coating solutions comply with industry standards across the mentioned segments, coordinating with compliance teams for audits and certifications.
  • Leverage CRM systems to track technical service requests and performance, enhancing service delivery and client interaction data.
  • Monitor and report on technical service performance, delivering insights on coating issues, resolution times, and client feedback to the Regional Sales Manager.
  • Partner with R&D to develop and test coatings that meet segment-specific requirements (e.g., fire-retardant for Cabin, durable for Structure).
  • Drive continuous improvement in technical service processes, optimizing application efficiency and compliance to enhance customer value.
  • Conduct technical market analysis to identify emerging coating needs, such as eco- friendly or high-performance solutions, supporting sales growth.
  • Ensure adherence to corporate policies, HSE standards, and aerospace regulations in all technical service activities.
  • Support sales teams in client presentations, providing technical expertise to strengthen value propositions and contract negotiations.
  • Proactively resolve complex coating performance issues, coordinating with supply chain and R&D to maintain client trust and operational efficiency.
Level of AutonomyThe Technical Service Manager - Aerospace operates with significant independence in
managing technical service operations, reporting to the Regional Sales Manager, with the following autonomous responsibilities:
  • Team Management: Full authority to recruit, train, and develop the technical service team, designing structures and metrics to support segment needs.
  • Technical Solution Delivery: Independence in developing and implementing technical solutions, such as coating application protocols, ensuring regulatory compliance.
  • Customer Issue Resolution: Authority to resolve complex technical issues, coordinating with R&D and supply chain to address client concerns.
  • Service Strategy Execution: Freedom to manage technical service plans and CRM updates within regional guidelines.
Job Requirements
  • 15+ years of experience in technical service, engineering, or related roles, with at least 5 years in aerospace, paints and coatings, or high-tech industries, ideally supporting
coating applications. * Deep expertise in aerospace coating technologies, including lightweight, fire-retardant, anti-corrosion, and high-durability solutions, with knowledge of application processes(e.g., spray, curing) and testing protocols. * Comprehensive understanding of aerospace regulations, with experience ensuring compliance in technical delivery.
  • Proven experience in managing technical service teams and collaborating with sales and R&D to support customer needs, with familiarity with CRM and IBP processes.
  • Preferred: Background in supporting technical solutions for OEMs, MROs, or defense contractors, with a track record of resolving complex coating performance issues.
Education: Minimum bachelor's degree in chemical engineering, materials science, aerospace engineering, or a related field. Master's degree in engineering, business, or a related discipline preferred, with coursework in coating technologies or technical management.Leadership: Exceptional ability to lead technical service teams, fostering a culture of innovation and customer-focused technical excellence.Stakeholder Management: Advanced expertise in engaging sales teams, customers (OEMs, MROs, defense), and R&D to deliver technical solutions.Project Management: Robust skills in managing technical service projects, compliance audits, and customer support initiatives under tight timelines.Decision Making: Confidence in making technical decisions on coating solutions and resource allocation to support sales and client needs.Value Proposition Creation: Proficiency in developing technical solutions that enhance coating performance and compliance, addressing diverse segment needs.Commercial Acumen: Understanding of cost-to-serve and technical service metrics, supporting sales profitability goals.Communication & Presentation: Outstanding ability to deliver technical presentations to clients and sales teams, explaining complex coating solutions.Results Orientation: Drive to achieve high service levels and customer satisfaction across segments.Cross-Functional Knowledge: Extensive familiarity with R&D, supply chain, and sales processes, enabling seamless technical support.Compensation & BenefitBase salary range for this role is: $114,000 to $133,000. This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range. This salary range may also be modified in the future.
  • 401K retirement savings with 6% company match
  • Medical insurance with HSA
  • Dental, Vision, Life, AD&D benefits
  • Generous vacation, sick and holiday pay
  • Progression (pay-for-skill) pay plans
  • Short & Long term disability
  • Paid Parental leave after 1 year
  • Career growth opportunities
  • Active Diversity & Inclusion Networks
  • Employee referral bonus
  • Employee appreciation days
At AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.Requisition ID: 48602#LI-CH3

AkzoNobel