
Analyst, Order Management
- Lehi, UT
- Permanent
- Full-time
- Use SalesForce and SAP (ECC, CC, and CI) to book enterprise opportunities and contracts for accurate downstream invoicing and revenue recognition using detailed manual and semi-automated procedures.
- Actively review sales pipeline and corresponding deal information to anticipate potential booking issues or negative customer experience impact, and work to resolve during the deal negotiation process.
- Conduct weekly reconciliations and other oversight activity to ensure accurate revenue booking/recording using Excel and Power BI reports.
- Work with cross-geo/organizational teams in the department on data management, innovation, and integration for improved efficiencies.
- Work cross-functionally with multiple internal Adobe Departments (Deal Desk, Revenue Assurance, Sales ops, Credit, Legal, Sales, Product Delivery (Provisioning), Professional Services, Tax, Sales Finance etc.), Enterprise Customers, and Partners.
- Support increased workload and additional hours when required-i.e. month/quarter end
- Excellent written and verbal communication skills, and proficiency in Microsoft Excel
- Meticulous, committed, adaptable, inquisitive, creative, respectful, collaborative and confident
- Competence with information management tools - SAP (ECC, CC), salesforce, SharePoint, or similar analytical and information management applications
- Demonstrable experience in a role involving ‘critical thinking’: i.e. ability to analyze complex deals, make decisions and problem solve self-sufficiently, without requiring ongoing direction setting
- Excellent interpersonal and customer focused communication skills
- Experience in a role demonstrating excellent time management, able to analyze workload and prioritize time based on changing priorities