Medical Assistant/ Patient Service Representative

Meharry Medical College

  • Nashville, TN
  • Permanent
  • Full-time
  • 1 month ago
Responsible for performing all aspects of the patient encounter form scheduling appointments, registering new patients, screening by phone or in person all patients through the check-out process and charge ticket review, batching and/or direct charge entry within an established & acceptable error rate; collects payments from patients; assumes responsibility for one or more functional areas as described based on daily assignments form Patient services representative Supervisors. Assures that all paper work, documentation records are ready and available at the time patients arrive for clinic visits.
  • Performs front office and other clerical duties including, but not limited to: answers phones in a courteous and professional manner; greets all patients and confirms their appointment time; directs patient flow to appropriate areas to assure smooth activity; monitors waiting room activities for safety and cleanliness; pulls the medical records for those calls requiring it; open and sorts mail; accepts and records payments for services rendered.
  • Accurately schedules all patient appointments and return appointments based on Physician or student doctor and medical specialty; obtains, verifies and records patients demographic information including all insurance information required by the appointment system; verifies financial eligibility of all patients scheduled; obtains necessary authorization based on patient’s insurance requirements; confirms all appointments within 48 hours of scheduled time; makes referral appointments for patients; perform scheduling maintenance as required by the system; Explains walk-in and appoint procedure to prospective patients, referral sources and general public; provides limited explanation of levels of care available
  • Pulls and prepares the unit medical record at least 72 hours in advance of the appointment; assists in locating medical records and list records; assembles, updates, copies and releases records according to medical record protocol.
  • Prepares an E-ticket for the visit; submits all E-tickets on a daily basis to billing department or contracted vendor; reconciles no show patients and voided E-ticket with batch listing; corrects and resubmits returned E-tickets within 24 hours of receipt.; Responsible for collection activities in the service area to include co-payments, deductibles, non-covered services and self-pay balances. Receives and processes payments per cash management policy and procedure; balances cash drawer at the end of shift/day with daily balancing proof sheet;
Required Skills
  • Proficient with computer software, and hardware, copier and fax machine.
  • Familiar with substance abuse treatment. Ability to interact professionally with public, staff and clients.
  • Professional and courteous telephone skills
  • Excellent oral and written communication skills with ability to communicate clearly by telephone or in person
  • Knowledge of CPT/CDT and ICD-9 coding
  • Ability to file numerically and alphabetically
  • Knowledge and thorough understanding of medical office procedures
  • Knowledge of confidentiality and release of information
  • Ability to work under pressure
  • Skilled at managing multiple priorities
  • Sufficient knowledge of insurance plans to correctly assess need for prior authorization of procedures and referrals and to interpret patient financial information
  • Medical terminology sufficient to identify and explain medical procedures to patients, third party payers and medical facility personnel
Typing speed and accuracy in order to correctly enter needed volume of data on computer and query accounts while talking with patient on the telephone

Required Experience

High school diploma required. Minimum of two (2) years’ experience as a medical, dental or behavioral health receptionist, insurance processor or a similar position in a medical, dental or behavioral health office, hospital, or other health related facility. Experience with computerized registration and assessments programs; bilingual preferred.

Meharry Medical College