SaaS Operations Manager

Planet Labs

  • San Francisco, CA
  • $144,500-180,600 per year
  • Permanent
  • Full-time
  • 19 days ago
Welcome to Planet. We believe in using space to help life on Earth.Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world's toughest obstacles.As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.Planet is a global company with employees working remotely world wide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.About the Role:We are seeking a highly organized and analytical SaaS Operations Manager to oversee the entire lifecycle of our Software-as-a-Service (SaaS) applications. This critical role involves managing the purchasing, onboarding, licensing, renewals, and off-boarding of all SaaS applications, ensuring optimal utilization, cost-effectiveness, and compliance. You will work closely with various stakeholders, including IT, Finance, Procurement, Legal, Product and Space Systems business units, to evaluate and select new software solutions, support requirements, and mitigate risks.This is a full-time, hybrid role which will require you to work from our San Francisco HQ office 3 days per week.Impact You'll Own:
  • SaaS Portfolio Management:
  • Maintain a comprehensive system of record for all SaaS applications.
  • Proactively monitor and report on SaaS application adoption, utilization, spending, and value to inform decision-making.
  • Drive efficiency in the SaaS portfolio by identifying redundant applications and optimizing licenses.
  • Manage SaaS renewals and supplier relationships, including conducting regular business reviews (QBRs).
  • Develop and implement strategies for SaaS spend optimization, identifying cost-saving opportunities.
  • Stakeholder Collaboration & SaaS Procurement Management:
  • Partner with business unit (LOB) stakeholders (Finance, Sales, Customer Success, Support, Marketing, PPL, etc.) on the evaluation, selection, and procurement of new SaaS solutions.
  • Work with Corporate Engineering, Security and LOB stakeholders on process improvements related to SaaS management and SDLC practices.
  • Ensure compliance with cybersecurity, data privacy, legal, and financial requirements for all new software purchases.
  • Communicate clearly to stakeholders regarding software procurement processes, schedules, metrics, risks, and mitigation strategies.
  • Operational Excellence:
  • Implement and manage processes for user license lifecycle management (onboarding and offboarding) for SaaS applications.
  • Contribute to the development of IT best practices for application adoption, license provisioning, and governance.
What You Bring:
  • Bachelor's degree in a technically relevant field.
  • 4+ years of relevant work experience in a technical project management, vendor management, or similar role
  • Outstanding communication, negotiation, and facilitation skills, with the ability to influence diverse stakeholders.
  • Analytical skills with the ability to interpret data and make informed decisions.
  • Understanding of software development lifecycle (SDLC)
What Makes You Stand Out:
  • Experience in a SaaS or SaaS-focused role
  • Knowledge of SaaS management platforms (SMPs), such as Productiv
  • Experience with creating and maintaining approved application catalogues
  • Experience with OKTA and Jira administration.
Application Deadline:November 12, 2025 by 11:59 PM PSTBenefits While Working at Planet:These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.
  • Comprehensive Medical, Dental, and Vision plans
  • Health Savings Account (HSA) with a company contribution
  • Generous Paid Time Off in addition to holidays and company-wide days off
  • 16 Weeks of Paid Parental Leave
  • Wellness Program and Employee Assistance Program (EAP)
  • Home Office Reimbursement
  • Monthly Phone and Internet Reimbursement
  • Tuition Reimbursement and access to LinkedIn Learning
  • Equity
  • Commuter Benefits (if local to an office)
  • Volunteering Paid Time Off
Compensation:The US base salary range for this full-time position at the commencement of employment is listed below. Additionally, this role might be eligible for discretionary short-term and long-term incentives (bonus and equity). The final salary range is determined by job related experience, skills and location. The range displays our typical hiring range for new hire salaries in US locations only. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.San Francisco Salary Range$144,500—$180,600 USDWhy we care so much about Belonging.
We're dedicated to helping the whole Planet, and to do that we must strive to represent all of it within each of our offices and on all of our teams. That's why Planet is guided by an ultimate north star of Belonging-dreaming big as we approach our ongoing work. If this job intrigues you, but you're thinking you might not have all the qualifications, please... do apply! At Planet, we are looking for well-rounded people from around the world who can contribute to more ways than just what is listed in this job description. We don't just fill positions, we aspire to fulfill people's careers, most excited about folks who are motivated by our underlying humanitarian efforts. We are a few orbits around the sun before we get to where we want to be, so we hope you're excited to come along for the ride.EEO statement:
Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.Accommodations:
Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.Privacy Policy: By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Planet Data Privacy Notice for California Staff Members and Applicants, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.Privacy Policy (European Applicants): By clicking "Apply Now" at the top of this job posting, I acknowledge that I have read the Candidate Privacy Notice GDPR Planet Labs Europe, and hereby consent to the collection, processing, use, and storage of my personal information as described therein.

Planet Labs