Architectural Specialties, Project Coordinator Job
- Lancaster, PA
- $50,000-65,000 per year
- Permanent
- Full-time
Relocation offered: No
Employment status: Full-Time
Travel: No
Non-compete: NoThe estimated base salary range for this role is $50,000 to $65,000 per year.
Individual pay is based upon location, skills and expertise, experience and other relevant factors​What does it mean to work at Armstrong?It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:
- A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
- Personal development to grow your career with us based on your strengths and interests.
- A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe.
- Develop cross-functional relationships
- Help shape customer experiences
- Work within a collaborative team environment
- Review incoming orders for completeness and accuracy; ensure that orders have corresponding quotations and validate pricing.
- Utilize SAP system to manually create sales orders.
- Utilize Salesforce system to process Quote to Order orders.
- Utilize Salesforce system to update order status that is linked to the Domino tracker.
- Provide excellent communication to customers related to their order status from order receipt to order shipment.
- Develop an understanding of customers’ needs and take actions to ensure that such needs are met.
- Create positive customer experience with internal and external customers during entire order life cycle, which may include order revisions, special delivery requirements, expediting requests, and other adhoc requests.
- Ability to identify and offer alternatives to resolve problems.
- Facilitate claims process by utilizing Salesforce to document complaints (billing errors, product defect, shipping damage, etc); route subsequent tasks to appropriate owners; follow up until final case resolution which may include processing credits and debits in SAP.
- Utilize Newforma project management software to maintain accurate project status.
- Become knowledgeable with Architectural Specialties Products and supplier capabilities to ensure customer orders are fulfilled either as requested or that alternatives are presented.
- Develop strong relationships with internal and external customers. Internal customers include Project Managers, CSM's, Operations Manager, Order Prep, Samples Coordinator, Premium Order Coordinator, DC Coordinators, and CFC.
- Support submittals sample process as needed.
- Identify and participate in process improvement activities. Support IT projects related to order processing and acquisition integrations.
- Ability to work in a team environment, cross train and provide coverage as needed.
- Superior verbal and written communication/customer service skills.
- A commitment to consistently exceed the customer's expectations.
- The ability to learn, understand, and transfer knowledge relative to entire AS product line.
- Excellent listening skills and problem-solving skills relative to customer inquiries.
- Strong math skills.
- The ability to prioritize your workload and perform multiple tasks at once is key.
- The ability to maintain a positive attitude and work effectively within a team environment.
- The ability to be proactive, take initiative, be accountable, and possess a strong propensity towards change and process improvement.
- Ability to adjust schedule to meet business needs.
- Strong computer skills with proficiency in Microsoft Office (Excel, Word, PowerPoint), Adobe Reader and Outlook
- High school diploma/GED
- At least 2 years of administrative or customer service experience; call center experience preferred.
- SAP experience preferred.
We are committed to:
- Engaging a diverse, purpose-driven workforce;
- Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
- Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
- Being a catalyst for change with all of our stakeholders; and
- Making a positive difference in the environments and communities we impact.