Customer Service Representative Harrison
Arisa Health
- Harrison, AR
- Permanent
- Full-time
- Schedule appointments on behalf of therapists and proactively work to fill open spots on therapists' calendars when cancellations arise
- Check clients in and out in a timely manner
- Complete pre-appointment checks for clients.
- Prepare and maintain client records, accurately maintain fee agreements, update eligibilities, assess that needed pre-certifications and authorizations are in place.
- Provide an interactive, welcoming response to all ARISA Health inquiries for service by engaging clients in a supportive, non-judgmental way.
- Work and reconcile reports within the Electronic Medical Record (Discharge, Disclosure, PDA’s, MTP signature count, open events, incomplete services, scheduled and arrived visits, date of last service, Red X, and client without case manager, etc.).
- Work with other associates on problems related to weekly reports and/or billing issues.
- Manage VISA receipts and bi-monthly ordering of supplies for department as needed.
- Answer phones within three rings, taking accurate messages and routing calls as appropriate.
- Collect payments in accordance with ARISA Health payment policy and entering of payments into EMR, making daily deposits, handle all outgoing and incoming mail, which may include drop off and pick up at Post Office.
- Copy and fax documents as needed by clinical staff and other administrative staff.
- Reconcile reports within the EMR.
- High school diploma or equivalent required
- Ability to multitask
- Good organizational skills
- Excellent written and verbal communication skills
- Excellent attention to detail
- Ability to work independently, establish priorities and organize workload
- Problem- solving mindset
- Good communication skills required
- Excellent telephone skills required
- Willingness and ability to alter duties to support the needs of the business
- One year of experience in a medical office is preferred
- Experience with Credible EMR system
- A company dedicated to transforming communities one life at a time.
- A great benefits package that includes (but is not limited to) Medical/Dental/Vision, 401(k)/Roth plan with matching, and Healthcare Savings Accounts.
- Ongoing training throughout your employment
- Paid Time Off and Holidays throughout the year to recharge.
- Company sponsored Whole Health programs designed to recharge our teams.