Plumbing Service Manager

Thomas & Galbraith

  • Fairfield, OH
  • $75,000 per year
  • Permanent
  • Full-time
  • 1 day ago
Overview:Join Our Winning Team as a Plumbing Service Manager – Lead, Grow, and Excel!Are you ready to take charge and lead a high-performing plumbing team? Max Service Group, one of the largest and fastest-growing HVAC and plumbing companies in the Midwest, is looking for a dynamic Plumbing Service Manager to drive excellence, build a winning team, and deliver exceptional customer service. We’re looking for someone who thrives in a leadership role, fosters a team culture, and strives for success at every turn.Why Max Service Group?
We’re growing quickly because we only hire the best – and that’s YOU! People don’t just come to us for a job, they stay for a fulfilling career with endless growth and advancement opportunities. Join a company where you’ll feel valued, supported, and empowered to succeed!Role Summary:As a Plumbing Service Manager, you’ll be the heartbeat of our plumbing operations, providing leadership, support, and training to ensure every job is done right. You’ll develop your team, ensure top-tier customer satisfaction, and uphold our core values. Above all, you’ll promote a safe, ethical, and compliant work environment in everything we do.What’s In It for You?
  • Competitive Compensation:$75,000 - $90,000, plus a lucrative bonus plan
  • Comprehensive Benefits: Medical, Dental, Vision, and FREE Telehealth
  • Financial Planning: Company-matched 401k, Health Savings Account, and generous life and disability insurance
  • Generous Time Off: Paid Holidays, Personal Time Off, and paid community service day
  • Employee Perks: Discounts on services, wellness programs, and more!
Responsibilities:Main Responsibilities:
  • Team Leadership: Build a strong, motivated team by recruiting, training, and inspiring staff members. Foster a positive team culture through daily huddles, meetings, and 1:1s.
  • Customer Satisfaction: Champion unparalleled customer service. Lead by example to ensure all customer issues are resolved promptly and effectively.
  • Operational Excellence: Oversee efficient planning of materials, labor forecasting, and resource allocation to exceed customer expectations while maintaining financial performance.
  • Cross-Department Collaboration: Liaise with support teams, sales, field teams, and procurement to ensure best practices and smooth operations.
  • Inventory Control: Maintain accurate inventory of fleet, parts, and materials, ensuring zero discrepancies and efficient resource use.
  • External Relations: Collaborate with vendors, community leaders, and third-party partners to strengthen relationships and ensure business success.
  • Business Growth: Drive company growth by meeting financial goals, analyzing cost data, and implementing new strategies to align with overall business objectives.
  • Safety & Compliance: Promote a safe, accident-free work environment and adhere to all Max Service Group policies and legal regulations.
  • Coaching & Development: Recognize and reward your team’s hard work through regular coaching and performance evaluations, ensuring growth and engagement.
  • Strategic Planning: Lead the charge on manpower planning, resource allocation, and ensuring alignment with business and production goals.
  • Continuous Improvement: Monitor team performance, track key metrics, and take action to achieve revenue and profit margin targets. Conduct ride-alongs and 1:1 training sessions to support team development.
  • Facility Maintenance: Ensure the proper maintenance and appearance of the building and grounds to reflect our brand’s professionalism and commitment to excellence.
Performance Goals:
  • Achieve Financial Targets: Meet or exceed budgeted goals annually.
  • Team Engagement: Maintain high levels of retention and employee satisfaction.
  • Team Growth: Grow the team through our Nexstar process and encourage continuous development.
  • Customer Satisfaction: Strive for the highest possible 5-star review ratings and deliver exceptional service to every client.
Qualifications:Qualifications – Do You Have What It Takes?
  • 5-8 years of plumbing experience, with at least 2 years in a management role
  • Journeyman Licensed Plumber
  • Strong leadership skills and a passion for team development
  • Proven ability to drive results, manage budgets, and exceed customer expectations
  • Excellent communication, organizational, and problem-solving skills
  • A commitment to safety, compliance, and delivering excellence
Ready to Lead the Charge?At Max Service Group, your leadership will shape the future of our plumbing division. If you’re passionate about building a top-tier team, driving business growth, and delivering unparalleled customer service, we want to hear from you!EQUAL EMPLOYMENT OPPORTUNITYWrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.

Thomas & Galbraith