ASSISTANT MANAGER - STEWARD
- Cincinnati, OH
- Permanent
- Full-time
- Creates an atmosphere that induces guests to make Hard Rock Casino Cincinnati their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.
- Prepares work schedules and assigns projects as necessary to ensure cleaning standards and guest service standards are met.
- Performs supervisory duties such as coaching, corrective counseling, motivation of staff, providing assistance in hiring, establishing training programs and conducting training as necessary and conducting team member evaluations.
- Conducts detailed public area inspections to ensure adherence to quality and production standards and to identify problems.
- Recommends adjustments to departmental procedures to more effectively service the guest.
- Resolves problem situations to ensure total guest satisfaction.
- Prepares daily reports and promotes effective communication both internally and with other departments.
- Conducts detailed property inspections to ensure adherence to departmental policies and to identify problems.
- Resolve guest problems/requests to ensure total customer satisfaction.
- Attend and participate in meetings, completing follow-up as assigned.
- Perform work regularly and predictably.
- Perform other duties as assigned.
- Be flexible to work varying shifts and time schedules as needed.
- Communicate effectively with all levels of employees and guests.
- Review and comprehend all necessary documentation.
- Ability to use a typewriter, 10-key, computer, etc.
- Ability to review reports and observe activities subordinates.
- Present ideas and information in a clear manner.
- Perform well under pressure.