Job Description:IPG Photonics is the world's leading developer and manufacturer of high-performance fiber lasers and amplifiers for diverse applications in numerous markets. IPG's diverse lines of low, medium and high-power lasers and amplifiers are used in materials processing, defense, medical, biotechnology, scientific and advanced applications. Founded in 1990, IPG pioneered the development and commercialization of optical fiber-based lasers, a critical technology in the CROSSBOW high-energy laser system program.Position OverviewIPG Defense is seeking a skilled Field Integration Engineer to support our Crossbow defense system deployment and customer success initiatives. This role combines technical expertise with customer-facing responsibilities, requiring travel to customer sites domestically and internationally to ensure successful system integration, training, and ongoing support.Key ResponsibilitiesCustomer Training & Support
Conduct comprehensive training programs for customers on Crossbow system operation, safety protocols, and best practices
Develop and deliver hands-on training sessions to ensure customer proficiency with the system
Create and maintain training documentation and materials
Provide ongoing technical support and consultation to customers post-deployment
System Integration
Lead integration efforts of Crossbow systems with customer radar systems and existing defense infrastructure
Support both standalone and layered defense system configurations
Collaborate with customer technical teams to ensure seamless system interoperability
Troubleshoot integration challenges and provide technical solutions
Field Engineering Support
Perform field-based troubleshooting across mechanical, electrical, and software system components
Conduct system diagnostics and implement corrective actions
Support field modifications and upgrades as required
Coordinate with engineering teams for complex technical issues requiring escalation
Customer Relationship Management
Serve as primary technical liaison between IPG Defense and key customers
Gather customer feedback and requirements for product improvement initiatives
Maintain strong relationships with customer technical and operational teams
Provide regular status updates and technical reports to internal stakeholders
Requirements:Education & Experience
Bachelor's degree in Engineering (Electrical, Mechanical, Systems, or related field)
3+ years of experience in field engineering, system integration, or customer support roles
Experience with defense systems, radar technology, or related military/aerospace applications preferred
Technical Skills
Strong understanding of electrical and mechanical systems
Experience with software troubleshooting and system diagnostics
Knowledge of integration protocols and system interoperability
Familiarity with radar systems and defense technologies highly preferred
Proficiency with technical documentation and training material development
Preferred Qualifications
Advanced degree in Engineering or related field
Experience with C4ISR systems or defense contractor environment
Previous military or defense industry experience
Security clearance (or ability to obtain)
Experience with international business operations
Position Details
Location: Huntsville, Alabama (preferred base location)
Travel: Extensive domestic travel required (50-75%), with occasional international travel
Employment Type: Full-time, permanent position
Security: Must be able to obtain and maintain required security clearances
