Pay Range:$25.00 - $33.71SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.Key Essential Functions and Accountabilities of the JobManages scheduling resources for patient appointmentsManages communication tools for patient scheduling requests by patients and care teamsManages the pre-registration review process for insurance verification for upcoming appointmentsRetrieves payment collection for services, flat rate services, co-pay or up-front collectionsCollects documentation by the requirements and timeliness for registration complianceScan registration documents into the electronic health recordReviews and assigns insurance tiering for proper payor assignment.Validates insurance eligibility and pre-authorization requirementsCommunicates with peers, patients, and care teams through multiple communication channels for appointment requests and patient-initiated outreachCreate new patient profiles in the electronic health record with quality data input of demographic information and proper identification collectionManages multiple worklists assigned: New Patient Registration WorklistSchedules and register for various disciplines: Primary Care, Behavioral Health, Optometry, Rehabilitation, Radiology, Laboratory, and others. Cross training for assigned coverage as a PRS.Coordinates signing up patients in the MySEARHC patient portalEnacts SEARHC’s 7 Standard of Service Excellence and provides exceptional customer service deliveryWorks well with peers, patients, and leadershipParticipates in departmental improvement efforts, maintains a clean and safe working environment for self, staff, and patients, and maintains compliance with annual competencies.Identifies community resources, fosters partnerships, and utilizes resources effectively.Refers all patients without insurance coverage or questions to a Financial Counselor for resolution.Refers patients to the Patient Health Benefits team for screening/enrollment in available/qualified insurance resourcesProvides training for new employees in the PRS Trainee and PRS rolesUnder the guidance of supervisor, audits encounters of PRS Trainee and PRS team members and shares corrections that need to be made.Reporting: Schedule fill rate tracking, third next availableMonitors incoming schedule requests messaging tools for timely response by teamMonitors standby/waitlist for timely response by teamManages updates to providers 90 day rolling schedules and block placementsProvides supervisor support in the absence of the supervisor with guidance by manager60 % of the job will require training and work the tasks in the PRS Trainee and PRS JD 20% auditing and reporting and 20% care team/dyad partner communication.Other duties as assignedAdditional Details:Education, Certifications, and Licenses RequiredHigh School Diploma or GED preferredPreference given to applicants with advanced degree.Basic Life Support preferred.Experience Required2 years of healthcare office experience or a minimum of an associate degree in lieu of healthcare office experience required.Internal candidates with at least 1 year of experience as a Patient Registration Specialist or similar role at SEARHC will be considered qualified for this role.Knowledge ofAvailable services at SEARHC, other tribal health organizations in Alaska, and community.Customer service principles.General knowledge of front-end revenue cycle requirementsSkills inSkilled at attention to detail and quality data input.The use of equipment such as computers.Oral and written, and interpersonal communications.De-escalation and critical thinking skillsQuality review and providing training feedbackAbility toPrioritize work and multi-task in a fast-paced office setting with many interruptionsReceive escalated scenarios for review prior to escalating to supervisorRead and comprehend simple instructions, short correspondence, and memosDemonstrate time-management, organizational, and customer service skillsWork flexible hours with limited unplanned absence and ability to work independentlyPosition Information:Work Shift:OT 8/40If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
