Lofta Client Service/Inside Sales Representative

Owens & Minor

  • San Diego, CA
  • Permanent
  • Full-time
  • 1 month ago
At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.Owens & Minor teammate benefits include:Medical, dental, and vision insurance, available on first working day401(k), eligibility after one year of serviceEmployee stock purchase planTuition reimbursementThe anticipated hourly range for this position is $17.25 - $26.69. The actual compensation offered may vary based on job-related factors such as experience, skills, education, and location.Potential performance bonus plans.Monday - Friday 9:00 am to 6:00 pm.Client Services & Sales SpecialistThis role is a critical driver of Lofta’s growth and success. As a Client Services & Sales Specialist, you will serve as a trusted guide for clients who have completed a Home Sleep Test, helping them navigate their therapy options and take the next steps toward better health. You’ll play a key role in both supporting and converting clients—balancing empathy with consultative sales expertise.In this dynamic position, you’ll manage front-line client communications across multiple platforms, assisting with product inquiries, order statuses, payment questions, and shipping updates. While no prior product knowledge is required, you’ll be expected to become highly knowledgeable about Lofta’s offerings and confidently provide recommendations that align with each client’s needs.Ideal candidates thrive in a low-pressure, consultative sales environment and are comfortable transitioning seamlessly between customer service and inside sales. You’ll be empowered to resolve client issues, build trust, and ultimately guide clients toward life-changing solutions—driving both customer satisfaction and revenue growth.Potential Duties and Responsibilities:
  • Handle continuous work volume by interacting with customers and referrals via (inbound & outbound) phone calls, email, fax, chat, text, web inquiries, and other electronic sources.
  • Receive and process order requests from referrals for durable medical equipment and healthcare services.
  • Provide accurate information and updates as related to new orders, resupplies, pickups, and/or exchanges.
  • Demonstrate professionalism and provide high quality service when interacting with customers.
  • Resolve complaints and escalations with urgency by identifying problems, troubleshooting of equipment and/or coordinating appropriate corrective action.
  • Assess patient and referral needs, identify satisfactory resolution, and provide high quality customer service.
  • Comply with and adhere to all regulatory compliance areas, policies, and procedures, and best practices.
  • Thoroughly explain sleep reports to customers and review all therapy options.
  • Perform related duties as assigned by supervisor.
  • Maintain compliance with all company policies and procedures.
Skills:
  • Customer service experience is required.
  • Inside-Sales is a plus, but not required.
  • Ability to handle customer concerns, & de-escalate as needed, being organized and focused.
  • Proficient computer and internet skills
  • Quick thinker, fast learner, multi-tasker, organized, and ability to absorb technical information and use that in your job.
  • Experience working in a similar role in the e-commerce space or healthcare.
If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

Owens & Minor