IFSTA Training Specialist (Sales Associate)

Oklahoma State University

  • Stillwater, OK
  • $54,000-76,000 per year
  • Permanent
  • Full-time
  • 23 days ago
CampusOSU-StillwaterContact Name & EmailJulie Edmondson, rjuliee@osufpp.orgWork ScheduleMonday through Friday, 8:00am-5:00pm with occasional evenings and weekends.Appointment LengthRegular Continuous/Until Further NoticeHiring Range$54,000 - $76,000Special Instructions to ApplicantsFor full consideration, please include a resume, cover letter and contact information for three professional references.About this PositionFire Protection Publications is a mission-driven, values-based organization dedicated to the production of high-quality educational content for the international community of firefighters and first responders. The person in this role will be responsible for duties pertaining to relationship management and sales for Fire Protection Publications.Extensive travel is required for this position. Frequent night and weekend work including overnight travel will be required based on customer and organizational needs. Flexible office hours may be required depending on assigned territory. Due to communication expectations of the position, the incumbent will be required to maintain cellular or other electronic communication device.A probationary period is required for this position, during which the employee will work on-site at the Oklahoma State University campus in Stillwater, OK. Upon successful completion of this period and a performance evaluation, eligibility for a remote work arrangement may be considered.This position requires the physical ability to occasionally lift in excess of 50 pounds.Major ResponsibilitiesAs an IFSTA Training Specialist, you will:
  • Provide training, information, support, and product recommendations for both print and electronic offerings.
  • Conduct product presentations and demonstrations for diverse audiences, assisting customers with recommendations and support for developing custom online learning courses using IFSTA/FPP's proprietary learning management system, and providing training on electronic product usage.
  • Work with customers during the purchase process to provide quotes and answer questions.
  • Gather and document customer feedback to contribute to ongoing product improvement and development efforts.
  • Participate in meetings, conferences and workshops or other events associated with FPP.
Position Details
  • Full-time position
  • Compensation for this position will be based on the work experience, skills and abilities the selected candidate brings to the position.
  • Comprehensive benefits packages including health, retirement, wellness programs, and more. Learn more:
Together, we work hard to bring our organizational values to life. If you have a knack for service, quality, integrity, collaboration, please don't hesitate to apply. .For Additional information on this position, please see our job listings at:Required Qualifications
  • High School/GED (degree must be conferred on or before agreed upon start date)
Eight years of successful work experience in Fire and Emergency Services. Post-secondary education may be substituted for years of experienceCertifications, Registrations, and/or Licenses:
  • Firefighter I (or equivalent) or Paramedic, Fire Instructor I (or equivalent), Driver's License.
Skills, Proficiencies, and/or Knowledge:
  • Customer Service Excellence: Proficiency in customer and personal service principles, encompassing needs assessment, quality standards, various service delivery methods, and customer satisfaction evaluation.
  • Emergency Services Training: Deep understanding of the principles and methods for training and program delivery, including online formats, within emergency services.
  • Teamwork & Adaptability: Able to take direction and collaborate effectively with teams, while also adapting and responding quickly to new situations with flexibility.
  • Organizational & Time Management Skills: Highly organized with a strong ability to set and maintain schedules, manage time effectively, and demonstrate keen attention to detail.
  • Problem-Solving & Creativity: Creative in finding solutions.
  • Professional Conduct: Operates with a strong sense of ethics and integrity.
Preferred Qualifications
  • Associate's - Fire Science, Fire Protection, Fire Administration, Education, Business, Sales, Marketing, or a related field. Fire Science, Fire Protection, Fire Admin, Edu, Business, Sales, Marketing, or related
  • Proven experience delivering fire and emergency services training programs.
  • Customer Relationship Management
Certifications, Registrations, and/or Licenses:
  • Firefighter II
  • Fire Instructor II
  • Fire Officer I
  • Fire Officer II
  • Hazardous Materials Technician
  • EMT or Paramedic
Advertised: 01 Aug 2025 Central Daylight Time
Applications close:

Oklahoma State University