Lodging Graveyard Desk/Market Clerk (Whitefish Mountain Resort)
Whitefish
- Whitefish, MT
- Temporary
- Full-time
Whitefish Mountain Resort (Winter Sports, Inc.)Title: Graveyard Desk/Market Clerk
Department: Whitefish Mountain Resort Lodging (WMRL)
Status: Full Time Seasonal (FTS) or Part Time Seasonal (PTS), Hourly
FLSA: Non-Exempt
Updated: 2025Job Summary
The Graveyard Desk/Market Clerk is responsible for providing a clean, well-informed first impression of Whitefish Mountain Resort and the Village Market to lodging guests and property owners. Duties include reserving properties for walk-in guests, registering guests upon arrival, providing communication and instructions to enhance guest comfort, and performing extra evening stocking and cleaning during quieter times. The Lodging Check-In is located along the Kintla boardwalk in the Upper Village.Job Relationships
Reports to: Front Desk and Village Market Manager, Assistant Manager, and Supervisors
Employees Supervised: NoneJob Specifications
High school diploma or GED equivalent
Experience in lodging, property management, or resort-specific desk duties and guest service preferred
Strong customer service background required, minimum of 3 years preferred
Local area knowledge preferred
Must be available to work weekends, evenings, and holidays; overtime may be required during peak demand periods; limited flexibility in schedule changes on short notice is required
Office clerical experience preferred, including MS Office, copy/scan, RTP, and Streamline
Previous cash-handling and retail experience preferred, including counting a bank
Ability to work with a diverse group of people and handle multiple tasks and challenging situations in a calm, professional manner
Self-starter able to work independently with little supervision, especially in maintaining a clean, organized lobby and fully stocked market
Excellent written and verbal English communication skills
Ability to multi-task in a fast-paced environment while adjusting priorities to address customer concerns with the highest level of service
Ability to cross-sell other resort departments and effectively communicate offerings to guests
Proficient in operating computers, software, and phones to assist guests
Must be at least 21 years of age to transport guests; valid driver’s license required and ability to be added to WSI’s vehicle insurance policy
Commitment to personal safety and participation in the company safety program
Ability to work within company and departmental policies and procedures as outlined in the employee manualSpecific Duties
Register and check out guests for all WMRL properties, completing related paperwork and interactions
Use Streamline Software to manage reservations, compile daily reports, prepare registration paperwork, answer inquiries, record notes, and enter maintenance work orders
Accurately count a bank and close tills
Clean public areas of the Lodging Check-In, Market, and offices regularly
Prepare for group and wedding arrivals, including displaying marketing information in the lobby
Post and balance all extra room charges
Provide administrative support to managers, including recordkeeping and data entry
Communicate professionally using the internet, MS Outlook, Teams, and SharePoint
Provide thorough information to guests about the resort and surrounding areas
Sell, clean, receive, stock, and merchandise Village Market products, ensuring accurate transactions
Emphasize customer service and safety in all operations; participate in ongoing training to maintain standards
Gain property-specific knowledge for all WMRL-managed locations
Maintain a professional appearance and courteous demeanor in all guest and employee interactions
Perform additional tasks as assigned to support departmental efficiency
Use telephones and occasionally base radio systems for communication
Coordinate with Security personnel to resolve guest conflicts or concerns
Print and post daily reports and marketing materials to communicate cleaning priorities, security needs, and other important informationWork Environment
Moderate physical activity including bending, stooping, lifting, climbing stairs, shoveling, and stretching
Frequently handle objects up to 20 lbs., occasionally up to 50 lbs.
Stand or walk for up to 8 hours per day
Sit or stand at a computer workstation for up to 4–6 hours per day
Safely operate company vehicles as required
Use approved cleaning agents daily; may require handling potentially hazardous chemicals with proper training and PPE provided
Non-smoking environmentSafety & Wellness
All team members must remain alert to unsafe conditions or work behaviors, conducting periodic inspections of work and public areas and reporting hazards for prompt correction.This job description provides a general outline of duties and responsibilities and may be revised at any time by Winter Sports, Inc. Responsibilities are listed as guidelines only and are not necessarily limited to these specifications.