
Field Application Engineer (Remote) - West Coast Territory
- Westbury, NY
- $120,000-130,000 per year
- Permanent
- Full-time
- Providing technical solutions to customers that involve engineering research impacting equipment or product design, testing of materials, process studies, and economic impact analysis.
- Routinely providing technical solutions to customers on moderately complex problems within a set of products or industries served.
- Participating in larger project teams and may also be managing small project teams with narrow scope.
- Continually acquiring higher level knowledge of products and processes but can research independently and only requiring moderate levels of coaching and guidance.
- Provide technical assistance and support to company engineers and equipment end users in the quick and efficient startup of newly installed equipment.
- Responsible for the training of site personnel in the operation, maintenance and repair of the equipment.
- Write technical reports, bulletins, FAQs, troubleshooting and programming guidelines and procedures.
- Plan and modify products to meet customer needs.
- Set up and debug the company's SCADA system at client sites.
- Develop action plans for open support cases and ensure customer satisfaction.
- Be responsible for the commissioning of both power metering products as well as entire industrial systems.
- Bachelor's Degree in Electrical Engineering, Electrical Engineering Technology, or a related field (required)
- Minimum three years of relevant experience (required)
- Proficiency in relevant software and hardware.
- 3+ years of experience in power systems, industry practices, and system protection, protective relays and their applications, settings, and testing.
- Demonstrated experience in software, integration and automation, industrial controls, PLCs, industry protocols (IEC-61850, DNP, Modbus), Ethernet systems, protocol analyzers, and industry SCADA practices is an asset.
- Strong technical training, excellent communication both written and verbal, and above expectation customer service skills.
- Ability to direct daily work activities with limited supervision.
- Good understanding of industry standard communication protocols with an emphasis on Modbus, IEC 61850, DNP and BACnet.
- Troubleshooting and problem-solving skills.