OPERATIONS TEAM LEAD - Elizabethtown Sports ParkSports Facilities Management, LLCLOCATION: Elizabethtown, KYDEPARTMENT: OPERATIONSREPORTS TO: DIRECTOR OF OPERATIONSSTATUS: SEASONALABOUT THE COMPANY:Elizabethtown Sports Park is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Elizabethtown, KY. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.Elizabethtown Sports Park is a member of The Sports Facilities Companies and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.SFC was awarded national recognition and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.POSITION SUMMARYThe Operations Lead Team Member provides the first point of contact for all guests. The Operations Lead Team Member is expected to provide excellent guest service to all guests and to cultivate memorable family experiences.PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
Perform operating procedures relating to events and programs
Act as a liaison between the venue, guest, and event directors
Provide superior customer service
Clean and organize designated areas for public use
Ensure proper set up and breakdown of equipment; sound systems, scoreboards, game fields, parking, gates, signage, tournament offices, locker rooms, restrooms, and other equipment/materials as needed
Keep accurate track of field and light usage
Provide leadership and supervision to staff in the absence of upper management
Cleaning Bathrooms and other tournament areas as directed
Help in concessions, merchandise, gate, and registration when needed
Demonstrate ability to work closely with co-workers and park visitors
Knowledgeable in all Safety Procedures with the ability execute procedures
Identify risk management opportunities
Conduct safety inspections and enforce all safety guidelines
Adhere to all facility and SFM policies and procedures
Adhere to all local, state, health, and safety laws
Perform all duties as assigned by supervision
MINIMUM QUALIFICATIONS:
Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Must have excellent guest service skills
Must be detail-oriented and have outstanding organizational skills
Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow Team Members
Must work well with others
Must take personal initiative for the betterment of the team and venue
Commitment to the safety and well-being of others
Customer service and cash handling experience preferred or quick study
WORKING CONDITIONS AND PHYSICAL DEMANDS
Must be able to lift 20 pounds waist high
May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
