Director of Consumer Experience Strategy - Remote

UnitedHealth Group

  • Minnetonka, MN
  • $132,200-226,600 per year
  • Permanent
  • Full-time
  • 5 days ago
At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together.At UnitedHealthcare Community & State (C&S), we are working to improve the health care system and advance the health and well-being of individuals and communities so that they can enjoy better, fuller lives. As a Director of Consumer Experience Strategy, you will work on a performance-driven team that plays a critical role in driving Community & State's long-term growth and strategic objectives - advancing work that supports our mission to improve the lives of some of our nation's most vulnerable individuals.This role is responsible for supporting the C&S Product & Experience team in articulating and executing our business vision, mission, strategies and tactics to achieve quality, growth, experience and innovation objectives. The individual will be responsible for developing consumer experience strategy and roadmap, leading and executing special projects, assessing internal and external market environment, and acting as a liaison for the C&S Consumer Experience team in matters of importance / responding to executive and stakeholder requests.This role requires flexibility, agility, and the ability to adapt to change while maintaining solid relationships with stakeholders in a highly matrixed environment. If this sounds energizing to you, join us today.You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.Primary Responsibilities:
  • Drive the development and management of C&S business planning, which informs overall strategic framework and roadmap of key initiatives for the year
  • Manage and develop recurring business updates, working collaboratively across all C&S functional areas to develop and distill consumer experience information and synthesize into key takeaways / executive-digestible material for UHC / UHG leadership
  • Own and advance consumer experience analytics that monitor business performance and inform strategy
  • Monitor industry trends and market landscape to stay on top of competitive positioning
  • Conduct and manage ad hoc strategic projects in support of the C&S Product & Experience team
  • Continually think about / re-evaluate the greatest challenges for C&S members, and identify / proactively advance innovative ways to solve those challenges
  • Contribute to a team culture that balances demanding work with humility and grounding in Community & State's mission
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
  • 7+ years of health care experience in strategy, business development, management consulting, product or general management with material experience in finance and / or business analytics
  • 7+ years of experience driving results in a dynamic, matrixed environment with a high degree of organizational change and ambiguity
  • 7+ years of demonstrated proficiency in understanding and driving improvements in consumer experience, understanding tools such as orchestration, journey mapping, and VOC techniques
  • Demonstrated experience in preparing executive-level presentations and reports
  • High proficiency in Microsoft Excel and PowerPoint
  • Demonstrated ability to understand business models and their main levers, articulate business strategies and formulate concise solutions to complex problems
  • Proven solid analytical skills with ability to quickly aggregate and analyze information and draw conclusions
  • Proven relationship oriented with demonstrated ability to quickly gain credibility, partner with business leaders and exhibit executive presence
  • Proven innate curiosity and aptitude to independently navigate through ambiguity
  • Demonstrated self-motivation and accountability with the desire to work in a fast-paced environment on a highly collaborative team
Preferred Qualifications:
  • Demonstrated ability to champion continuous change and consult with versatility
  • Proven excellent consultative, interpersonal, communication, writing and presentation skills
  • Proven skillset in journey mapping, journey orchestration, and storytelling to demonstrate consumer experience
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter PolicyPay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $132,200 to $226,600 annually based on full-time employment. We comply with all minimum wage laws as applicable.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

UnitedHealth Group