Director, Havenly Services

Havenly

  • Denver, CO
  • $135,000-150,000 per year
  • Permanent
  • Full-time
  • 9 days ago
Havenly is transforming how people design and shop for their homes. We're seeking a strategic and executional Director of Havenly Services to lead and scale our core design offerings - spanning our online interior design packages and our in-home design service. This individual will be responsible for driving business performance, enhancing the customer experience, and supporting the success of our growing network of designers.This is a high-impact, cross-functional leadership role with ownership of service operations and sales performance. You will manage key operational teams and partner closely with Product, Design, Retail, and Customer Experience to ensure we are delivering best-in-class service across every touchpoint.This is a full-time, in-person role based at our Denver headquarters. Candidates must be located in or willing to relocate to Denver, CO.What You'll DoBusiness Ownership & Strategy
  • Own service-level margin and operational performance across Havenly's online and in-person design offerings.
  • Partner with the Product team to develop and execute the strategic roadmap for service expansion, optimization, and innovation.
  • Drive improvements in service efficiency, customer outcomes, and overall business health through rigorous goal-setting and performance tracking.
Experience & Quality Oversight
  • Define and uphold the standard of excellence across both virtual and in-home service experiences.
  • Oversee quality assurance in partnership with our Design Quality Associates (DQAs) and operational leaders.
  • Launch and optimize initiatives that elevate the designer and client experience, from intake through purchase and post-design engagement.
Team, Talent & Designer Community
  • Lead a team of managers and individual contributors across:
  • Design Operations
  • Design Quality
  • In-Person Design Operations
  • Designer training, onboarding, and enrollment
  • Build processes and tools to support designer growth, efficiency, and satisfaction at scale.
  • Partner with internal teams to attract, retain, and coach top-tier design talent.
📊 Data-Driven Execution
  • Analyze KPIs to identify trends, diagnose issues, and drive continuous improvement.
  • Partner with Analytics to create dashboards and reports that monitor business health, surface key insights, and inform leadership decisions.
  • Leverage customer feedback and operational data to guide prioritization of new service capabilities and process refinements.
About You
  • 8+ years experience in service operations, business strategy, or general management - ideally in a consumer services, design, or tech-enabled environment.
  • Demonstrated ability to think strategically and operate tactically: you can see the big picture and also dive deep into day-to-day operations.
  • Proven experience managing large or distributed teams, and scaling processes through others.
  • Excellent cross-functional collaborator who thrives at the intersection of product, customer, and operations.
  • Analytical mindset with comfort using data to guide decisions and evaluate success.
  • Passion for interior design, customer delight, and enabling creative professionals to thrive.
  • Willing and able to work on-site at our Denver headquarters full time.
Additional detailsThis is a full-time exempt position based in the United States. The role will be onsite in our Denver office. The targeted compensation range for this position is $135,000 - $150,000, dependent upon experience and location. Our total rewards package includes competitive compensation, generous PTO, volunteer days off, health benefits (medical, dental, vision and disability), 401(k) with match and paid parental leave. Additionally, we offer design services, furniture discounts and anniversary merchandise credits.Havenly is an Equal Opportunity Employer. Our employment decisions are made without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation or any other legally protected status.Applicants must be currently authorized to work in the United States on a full-time basis. As a company, our goal is to make everyone feel good at home, and that starts with our team. We celebrate our differences and encourage everyone to bring their true selves to work each day. Havenly is committed to cultivating a diverse and inclusive team and welcomes candidates of all backgrounds.Why Join UsAt Havenly, you'll play a pivotal role in shaping the future of interior design services. You'll lead a passionate, high-performing team and partner with hundreds of talented designers to bring personalized, stylish spaces to life for thousands of customers across the country.

Havenly