Customer Service Representative

Memorial Health System

  • Fort Myers, FL
  • $15.64-18.75 per hour
  • Permanent
  • Full-time
  • 23 hours ago
Location:Access-Medical South12681 Creekside LaneSuite 201Fort Myers FL 33919Department: Lee Health Medical Equipment SolutionsWork Type: Full TimeShift: Shift 1/8:00:00 AM to 4:30:00 PMMinimum to Midpoint Pay Rate:$15.64 - $18.75 / hourSummaryThe Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.*Preferred skills and knowledge*
  • Bilingual
  • Medical background (previous and currently)
  • Customer Service in Medical setting
  • Understanding of Medical Terminology
RequirementsEducational Requirements Degree/Diploma Obtained Program of Study Required/
Preferred and/or
High School Diploma or Equivalent RequiredExperience Requirements Minimum Years Required Area of Experience Required/
Preferred and/or
Less than 1 Year Clerical/Administrative Required and
Insurance Preferred or
Customer Service PreferredAdditional Requirements1-2 years prior experience required for Lee Health Solutions.State of Florida Licensure Requirements Licenses Required/
Preferred and/or
Not RequiredCertifications/Registration Requirements Certificates/Registrations Required/
Preferred and/orAdditional RequirementsBasic Life Support (BLS) may be required at some locations within 90 days of hire.US:FL:Fort Myers

Memorial Health System