Account Retention Specialists Voted Best Places to Work in PA
MAJIK Enterprises International Inc.
- Lewisburg, PA
- Permanent
- Full-time
- Generous Paid Time Off and Holiday Schedule
- Monthly Profit-Sharing Bonus
- Comprehensive Low-Cost Medical, Dental and Vision401(k) with Company Match
- Exclusive Employee Discounts
- Loyalty Rewards Program
- "We Serve Others"
- Execute all account retention activities in alignment with established best practices and defined timelines.
- Maintain regular and professional communication with customers via phone, text, email, letters, field visits, and other approved company channels.
- Confirm payment due dates with customers to support on-time payments and minimize delinquencies.
- Analyze customer payment histories and identify appropriate resolution strategies for expired or delinquent accounts.
- Accurately record all account interactions, including customer commitments, updated contact information, and planned follow-up actions.
- Initiate outbound calls to customers, landlords, and references to establish or re-establish communication.
- Regularly confirm and update customer contact information.
- Prepare and verify daily field stop lists and verify all information before field visits.
- Maintain real-time communication with the store while in the field using approved devices.
- Collect and process field payments accurately, ensuring receipts are issued and documented.
- Demonstrate professionalism in high-pressure or sensitive situations.
- Safeguard the confidentiality of all customer account information.
- Resolve customer concerns with empathy and professionalism to support retention and strengthen customer relationships.
- Education - High School Diploma or GED required.
- Experience -One (1) year of work experience in retail or an organization performing customer service, payment resolution, retail sales, and other sales related duties.
- Training - Completion of New Hire Orientation, completion of all required internal training.
- Special Requirements -The passing of a successful pre-employment drug test and background review may be required for this position. Blue Ocean has declared its stores to be a smoke-free and drug-free workplace. Random drug testing may be instituted.
- Lifting - Ability to independently lift or move items weighing up to 25 pounds and safely maneuver heavier merchandise on the showroom floor using a dolly or with assistance, without causing injury or damage.
- Data Entry - The ability to enter data in a computer.