Do you thrive in fast-paced environments and have a passion for helping people recover from fire, water, and mold disasters? SERVPRO, a leader in cleanup and restoration, is seeking a motivated and experienced Restoration Supervisor to lead our crews and ensure top-quality service for our customers.BenefitsSERVPRO of Annapolis/Severna Park offers:
Competitive compensation
Superior benefits
Career progression. We are a rapidly growing restoration company.
Professional development
And more!As the front-line representative of the SERVPRO® brand, the Restoration Supervisor demonstrates the company’s Here to Help® commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.Key Responsibilities
Coordinate and perform production processes as scheduled and ensure quality control
Manage the customer and client experience and overall customer satisfaction tracked with online reviews
Communicate clear expectations to restoration technicians and supervise their activities
Document a detailed and accurate job file to support the services provided
Manage labor and consumable item usage on assigned projects
Communicate with restoration project manager and office staff on project progress and issues
Oversee job documentation, equipment usage, and job site cleanliness
Train and mentor technicians on restoration techniques and procedures
Respond to emergency service calls (may require after-hours availability)
Additional Responsibilities:
Communicate and follow all OSHA guidelines for job safety
Manage assets by protecting and using equipment and materials properly
Being a leader
Position Requirements
Valid driver’s license
High school diploma/GED (preferred)
At least 1 year of experience in cleaning, restoration, or construction
IICRC certification REQUIRED FOR SUPERVISOR ROLE
If you do not have the IICRC certification please see our restoration technician ad which is an entry level position to supervisor.Skills/Physical Demands/Competencies
Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
Ability to repetitively push/pull/lift/carry objects
Ability to work with/around cleaning agents
Each SERVPRO® Franchise is Independently Owned and Operated.All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.
