Clinic Manager - Primary Care Plus
PeaceHealth
- Vancouver, WA
- Permanent
- Full-time
- Partners with physicians and senior clinic leadership to lead clinic operations to ensure overall success of area/site. Engage staff, providers and leadership in developing and implementing action plans to meet annual operating goals that are in alignment with strategic plan and to resolve clinic issues in a timely manner.
- Analyzes, organizes and manages clinical and non-clinical operations of assigned areas. This may include multiple sites/departments/service lines.
- Full authority/oversight over daily operations and responsible for managing and overseeing the delivery of exceptional and compassionate care to all patients within area(s) of responsibility.
- Overall accountability and oversight of assigned clinic(s)/area(s) including: financial and operational performance; provider practice efficiency; service excellence; budget development and management; staffing; talent/performance management. Engages appropriate stakeholders in the review and dissemination of area financial and productivity performance.
- Manages the selection, training, coaching, mentoring, development and evaluation of assigned staff. Full employment authority.
- Provides first line response to physician and assigned staff issues (behavioral and clinical). Responsible for problem resolution in collaboration with lead physicians(s) and/or senior clinic leadership as necessary.
- Supports/influences strategic initiatives and manage programs in identified service lines. Provides solutions and strategic direction for addressing the business operational issues.
- Involved with planning and implementation of new or acquired service and business ventures.
- Leads process improvement initiatives. Analyzes situations, identifies problems, identifies and evaluates alternative courses of action and implements improvement plans through utilization of Quality Improvement (QI) and Process Improvement (PI) principles.
- Demonstrates emphasis on inspiring caregivers and improving quality of staff, systems, and environment to insure high quality care and service.
- Ensures that legal and regulatory standards, as well as clinic and department policies and procedures are implemented and monitored.
- If clinic size does not support a Supervisor-Clinic Operations, responsibilities also include those listed in the job profile for the Supervisor â Clinic Operations.
- Performs other duties as assigned.
- Bachelor's Degree: Business or Healthcare Management or a combination of education and professional experience that provides the caregiver with the requisite knowledge, skills and abilities to successfully perform the job. (Required)
- Minimum of 2 years Leadership experience including manager level or equivalent healthcare management experience. (Required)
- Strong problem solving, decision making, team building, process improvement, leadership and time management skills. (Required)
- Excellent interpersonal and communication skills, both written and verbal. (Required)
- Proficient in the use of computers including MS Office applications. (Required)
- Strong financial management skills including analytical skill and familiarity with benchmarking financial and operational performance. (Required)
- Embraces and promotes teamwork. (Required)
- Knowledge of an experience with continuous improvement techniques and methodologies. (Required)
- Demonstrated competence in developing business plans for new services and capital equipment. (Required)
- Consistently operates computer and other office equipment.
- Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Sedentary work.
- Predominantly operates in an office environment and time spent on site in medical/hospital setting.
- Ability to communicate and exchange accurate information.
- The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.