Job Title: DELI & CONCESSIONS CLERK Level I (Age 18+)Department: F&BReports To: Deli & Concessions Supervisors and ManagerRate of Pay: 13.00/hr + tipsShift: Full-Time or Part-Time, Seasonal PositionsVariable AM/PM shifts Sunday through SaturdayWeekends and holidays requiredSUMMARYResponsible for creating an exceptional Sundance experience by providing consistent, friendly, professional, and timely service of food and beverages in Deli and Concessions while living up to Sundance guiding principles.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.Greet guests in a friendly and courteous manner and explain any specials and/or promotions for guest awareness.Demonstrate complete knowledge of menu items and ingredients to educate guests and make recommendation.Assist guests with inquiries in a timely manner and with a cheerful disposition.Provide courteous and friendly service to all guests.Develop, lead, maintain, and enhance guest relations through personalized experience and unscripted guest interactions.Have fun at work and display that spirit to our guests.Share the Sundance story of environmental commitment and land preservation with guests as the opportunity arises.Seek out ways to provide additional assistance and service to all guests, co-workers and management.Apply reasoning to variety of situations resulting in successful outcomes for co-workers and guest.Exhibit excellent communication skills.Read, write and communicate verbally in English.Take phone orders ensuring accuracy and timeliness of delivery or pick up.Input the order into the Point of Sale computer to inform the kitchen of the particulars in the order being placed.Keep composure and maintain service standards when dealing with guests complaints to achieve a high level of guest recovery.Perform basic math to accurately manage till, point of sale transactions, inventory, etc.Accurately handle money in accordance with department policies and procedures.Execute food and beverage service to guests ensuring all Sundance standards for quality, recipes, measurements, preparation, and presentation are met.Ensure safety measures and health code standards for food and beverage handling are upheld.Consistently provides quality beverages for all guests.Transport trays/plates throughout the work space which may weigh up to 40 pounds.Deliver food and beverage items to guests.Serve hot beverages hot and cold beverages cold.Remain up-to-date on Hotel current events and the hours of operation of all food and beverage outlets.Ensure that recycling is available and effective in Deli and Concessions outlets.Assist guests with recycling as needed.Perform opening & closing side work duties on a daily basis.Bus tables and ensure tables are reset in a timely manner and to Sundance standard.Complete required paperwork including bar transfers and dry stock deliveries.Clean common areas and prepare it for the day's operations.Ensure that the area is always clean and in good repair, with responsibility for informing Management as needed for maintenance and/or cleaning assistance.Maintain cleanliness of assigned station.Ensure that floor is kept dry, to prevent slips and falls.Stock items in proper location.Work in required uniform and shoes as detailed in departmental policies.Maintain a safe and sanitary workplace.Demonstrate knowledge and understanding of company and department rules, policies and procedures through performance and decision making.Exhibit a passion for the industry and contribute to a collaborative team environment.ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO:Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, service standards, and values.Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures.Be flexible to meet business demands, work well under pressure, meet deadlines, and manage time appropriately.Work with a broad based constituency and provide excellent service to all internal and external guests.Demonstrate cooperative behavior with colleagues and supervisors.Keep information confidential as directed in the confidentiality agreement.Support and comply with all Sundance policies, procedures, and standards.Protect Sundance assets.Be a positive ambassador of Sundance inside and outside of workENVIRONMENTAL COMMITMENTSupport and participate in environmental programs associated with position, for example: minimize waste, recycle, conserve energy, purchase and use sustainable products, educate co-workers/guests on environmental ethic, support vendors with similar environmental ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wild life habitats, and carpool with co-workers to minimize carbon emissions. All employees are invited to participate in environmental or Sundance Preserve sponsored events.DRESS CODESundance recognizes the impact that our image has on the guest's impression of the resort and the perception of our ability to provide professional service to our clientele. As representatives of Sundance all employees including mangers are expected to be in compliance with the Dress Code determined for his/her department as defined in the job description or follow the standards below.In order to best promote a positive, professional image that meets Sundance guest's expectations, employees are required to dress in a professional, conservative fashion that is appropriate for their area. Please use the following as a minimum standard:All aspects of the Personal Appearance policy (SPL#50) must be in compliance.Employees are required to wear nametags at all times while on duty.Clothing must be unwrinkled and clean, and in good condition (no rips, tears, or frays regardless of whether accidental or fashionably placed).Blue jeans are permitted.Men's shirts must be tucked in.Pants/shirts must be clean and pressed.Appropriate skirt length is from the knee to the ankle.A tailored fit is required of all clothing.Tank tops, halter tops tube tops, and spaghetti straps are prohibited.Sleeveless shirts are permitted for females.Bare midriffs are prohibited.Proper footwear for your department is required.Dress sandals are permitted for females.Flip flops are prohibited in all areas.Tennis shoes are prohibited unless there is a business need (ie: Mtn. Ops.)Fashion sneakers are allowed within department approved parameters.If your department allows t-shirts, they must be in good condition and have appropriate Sundance logos.If your department allows baseball caps, they must be in good condition and have appropriate Sundance logos.No beanies.Employees working in retail outlets may wear t-shirts and caps that are sold in their area if no uniform is provided.AccommodationsSundance will reasonably accommodate employees with religious beliefs or a disability that may make it difficult for that employee to comply fully with the Personal Appearance Policy. Employees should contact their supervisor or Human Resources to request a reasonable accommodation that will comply to the greatest extent possible with the policy.DISCLAIMERThis is a general description of this job. All employees of SUNDANCE PARTNERS LTD. will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCEHigh school diploma or general education degree (GED); and a minimum of six months related experience or training; or equivalent combination of education and experience.TECHNICAL/COMPUTER SKILLSMust be able to use point-of-sale system.CERTIFICATES, LICENSES, REGISTRATIONSMust possess or obtain a valid food handlers permit within 30 days of employment.LANGUAGE SKILLSAbility to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of guests or employees of organization.MATHEMATICAL SKILLSAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.REASONING ABILITYAbility to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand, walk, reach with hands and arms, and talk or hear. The employee is occasionally required to taste or smell, stoop, kneel, crouch, crawl, climb, or balance. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.WORK ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions. The noise level in the work environment is usually moderate and occasionally loud. Exposed to fumes and air borne particles.OTHER QUALIFICATIONSLevel I: Must be 18 years of age or older
