Service Manager

• Oversee daily operations and provide early morning support to Dispatchers, Field Supervisors, and Service Technicians to ensure optimal service delivery.
• Develop and implement strategies for business growth, including identifying new market opportunities and enhancing customer service protocols.
• Foster strong relationships with existing customers and engage in outreach to potential clients to expand the company's market presence.
• Lead and mentor the service team, conducting training, inspections, and overseeing the progression from Apprentice to Technician to ensure high-quality service.
• Implement and uphold company policies and procedures, ensuring all team members adhere to industry standards and compliance requirements.
• Analyze service department performance and sales activities, identifying trends and areas for improvement to meet or exceed sales goals.
• Coordinate recruitment, training, and retention strategies for Service Technicians and Apprentices, promoting a culture of professionalism and continuous learning.
• Manage the service department budget, resources, and equipment, ensuring cost-effective operations and maintenance of company standards​​.

• Proven experience in service management, preferably in the plumbing, HVAC, or drain service industry.
• Use of or willing to learn Service Titan software
• Strong leadership and team management skills.
• Excellent communication and customer service skills.
• Technical proficiency in plumbing and drain services.
• Ability to handle high-pressure situations and make customer-centric decisions.
• Proficient in time management and organizational skills.
• Knowledge of industry safety standards and regulations.

• Competitive salary with bonus potential based on the department’s performance.
• Paid Time off
• Continuous professional development and training.

Zoom Drain of Metro Detroit