Plumbing Project Coordinator Admin

• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Health insurance
• Paid time off

• You will be responsible for assisting Project Managers, with the administrative management of projects
• Coordinating all scheduling and monitoring job progress
• Assisting the team in operating in a smooth and effective manner, coordinate work with the entire project team, as well as other teams and individuals in the organization
• Take responsibility to implement company standards to ensure project goals and objectives are met
• Coordinates entire project setup workflow effectively from the internal team, customers, vendors etc. through the entirety of the job
• Calls in for permits, utilities, subcontractor quotes, collects down payment h project
• Check in with the project teams throughout the day, updating project team as schedule changes
• Review and track project progress, assist in adjusting accordingly, and prepare necessary documentation (permits, materials, change orders, etc.)

• Follow up on inbound leads, estimates, and open proposals
• Nurture potential customers via phone, email, and text to close sales
• Identify upselling and cross-selling opportunities
• Provide quotes and service recommendations to customers via outbound calls and emails
• Maintain and report on sales pipeline and conversion metrics

• Serve as a primary point of contact for repeat customer base and project inquiries before, during, and after service
• Back-up on incoming calls, schedule appointments, and manage customer expectations
• Resolve issues quickly and professionally to ensure customer satisfaction
• Collect customer feedback and reviews

• 2+ years of experience in a plumbing or home service environment (preferred)
• 3+ years of experience in customer service or inside sales
• Prior experience in project coordination, inside sales, or customer service prefered
• Excellent organizational and multitasking skills
• Detail oriented
• Strong communication and interpersonal abilities
• Proficient in ServiceTitan, or Housecall Pro, or similar home services CRM
• Proficient in Microsoft
• Sales-driven mindset with a customer-first attitude
• High school diploma or GED required; college degree a plus

• Problem-solving under pressure
• Attention to detail and follow-through
• Collaborative team player
• Ability to juggle multiple tasks and deadlines
• Confident phone presence

• Competitive salary + inside sales bonus
• Health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for advancement and training
• Fun company atmosphere
• Healthcare
• 401k program
• Team events
• Employee of the quarter/year

Mr. Rooter Plumbing