Customer Service Representative - State Farm Agent Team Member

State Farm

  • Menomonee Falls, WI
  • $38,000-45,000 per year
  • Permanent
  • Full-time
  • 5 days ago
ROLE DESCRIPTION:As a Customer Service Representative at Jason Marquardt State Farm Insurance Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. Grow your career as you better your community through insurance & financial services products that profoundly impact people's lives.RESPONSIBILITIES:
  • Answer customer inquiries and provide policy information.
  • Assist customers with policy changes and updates.
  • Process insurance claims and follow up with customers.
  • Maintain accurate records of customer interactions.
  • Answer customer billing inquiries.
  • Schedule appointments for agent and account representatives.
QUALIFICATIONS:
  • Communication and interpersonal skills.
  • Detail-oriented and able to multitask.
  • Previous customer service experience preferred.
  • Ability to obtain WI insurance licenses required (Property & Casualty)
BENEFITS & COMPENSATION
  • Competitive Salary + Monthly Bonus based on performance
  • Retirement Plan with matching
  • Health, Life, & Disability Benefits
  • Paid Time Off
  • Paid Licensing & Training
ABOUT US
  • We are a locally owned State Farm Insurance office in Menomonee Falls, WI, established in 2017. We serve the entire greater Milwaukee area for insurance and retirement planning needs.
  • As a small business we strive to provide the best balance for everyone with quality benefits, competitive compensation, work/life balance, and a strong work ethic.

State Farm