Program Manager SE

• Manages the program in a manner consistent with Hope Network’s mission, policies, and compliance with standards established by Hope Network, our funders, CARF and all licensing and accreditation standards.
• On-call twenty-four hours each day, seven (7) days each week and is able to respond when emergencies arise.
• Responsible for interviewing, orientating, training and recommended applicants for hire.
• Responsible for developing and retaining workforce member through performance reviews, discipline, development activities, formal and informal training in accordance with Hope Network’s Workforce member Manual.
• Responds to workforce member needs and questions.
• Be a role model for good morale and promote positive work relationships.
• Provides leadership to residential workforce member on clinical, workforce member and programmatic issues.
• Holds regular workforce member meetings and utilize communication log to ensure appropriate flow of information.
• Proactively work toward maintaining the highest level of care and quality for person-served:
• Implement established procedures to address routine issues as well as crisis management.
• Reviews person-served plans on a regular basis and provide on-the-job coaching to workforce member implementing the plan.
• Attend and advocate for person-served at PCP meetings.
• Ensure that residential teams are properly trained and that opportunities are available for ongoing development through training and workforce member meetings
• Review all incident reports, sign off and forward to agency designee.
• Review IRs and corrective action with workforce member and/or provide training to prevent re-occurrence.
• Provides leadership, support and direction to workforce member through:
• Communicating essential information to workforce member and soliciting feedback/input from workforce member.
• Responding/following up on all the concerns/questions of the workforce member.
• Chairing the monthly workforce member meeting in-house.
• Participate in monthly management meeting and any other meetings deemed necessary.
• Promote and encourage workforce member participation and attendance for corporate functions.
• Participate and work as backup to support during times of crisis or lack of workforce member.

• Maintains workforce membering levels in accordance with program needs:
• Comprehends treatment plans of those served and ensures a workforce membering team to meet needs.
• Monitor and validate workforce member time clock/timesheet for processing.
• Track hours used in the program to ensure workforce member have sufficient hours based on their status and that overtime costs are kept to a minimum.
• Post schedule a minimum of two weeks in advance.
• Develops and maintains positive, working relationships with external funders, licensing and accreditation bodies, parents and guardians.
• Submits all paperwork/records pertaining to home(s) correctly and submitted in timely manner. This includes but is not limited to budgets, invoices, licensing and accreditation standards, recipient rights and corrective actions.
• Responsible for safety:
• Training, promoting and monitoring safety programs.
• Conducts fire, safety, and tornado drills according to requirements.
• Participates in scheduled safety meetings.
• Implementing emergency evacuation procedures.
• Fully responsible for all aspects of daily operations and maintenance of functions including, but not limited to: vehicle and home maintenance
• Ensures safe transportation services, vehicle maintenance and efficient use of workforce member and vehicle resources, as well as appropriate documentation.
• Must be able to communicate needs and concerns as a liaison between Hope Network and its contracting agencies.
• Completes monthly billing for processing and maintain petty cash funds according to standard policies and procedures
• Maintains program spending and track monthly Financial Reports to ensure accuracy and assure program compliance.
• Promotes full community inclusion of residents through a wide range of individual and small group community-based activities.
• Maintains quality assurance protocols evidenced by:
• Facility records audit, physical facility audit, facility vehicle audit, resident chart audit, claims verification audit, and external audits.
• In-service personnel around compliance requirements specific to service area and client related documentation.
• Performs any other function deemed appropriate and assigned by the supervisor.

• Demonstrated ability to communicate in verbal and written formats to meet position requirements.
• Demonstrated ability to select, train, coach, and manage a diverse team and hold them accountable to internal and external standards.
• Ability to articulate and actively support the mission of the corporation to various audiences.

• Prior experience in a mental health or rehabilitation setting preferred.
• Ability to schedule/plan work in advance and set effective and realistic timelines to meet goals.
• Knowledge of or ability to learn, the use of technological advances.
• Maintain a valid motor vehicle operator license with driving records acceptable according to Hope Network policy.
• Ability to work independently with flexible hours including occasional nights, holidays or weekends to ensure highest level of care for persons served.

Hope Network