Donor Engagement Officer

• 3+ years of progressively responsible project management, donor relations, development, or related project management experience.
• Strong technical skills including thorough knowledge of MS Word, Excel and project management tools and software.

• Able to manage and prioritize a high volume of work in a fast-paced, team-oriented environment.
• Strong team-oriented approach to work, capable of flexibility and assisting colleagues as needed.
• Attention to detail, ability to work independently/make independent decisions.
• Experience managing multiple projects and using discretion in handling confidential material.
• Experience in planning and coordinating events and meetings.
• Strong interpersonal and communication skills, and able to establish and promote good working relationships with colleagues, alumnae/i, and donors.
• Understanding fundraising principles and effective communication to various donor audiences is a plus.
• Familiarity with Advance and/or Salesforce is a plus; must have capability to master new software applications and technologies, including database management.
• A sense of humor, problem-solving mindset, and collegial spirit.

• Works with the Director of Donor Engagement to drive, coordinate, and implement External Relations' annual event strategy comprising of approximately 20 events led by various stakeholders, including Radcliffe Day, regional donor cultivation events, programming during Radcliffe and Harvard College Reunions, giving society events, advisory council meetings, and stewardship events.
• Develops strategy and programming memos, maps out a calendar of events, ensures stakeholders advance event planning, writes event briefings, tracks event budgets and assesses impact to inform departmental engagement strategy. Maintains the department's list of potential and historical event speakers, topics, and hosts. Works with the Director of Donor Engagement to ensure that events are developed and implemented in ways that will advance fundraising priorities.
• Manages the day-to-day working relationship with Radcliffe Events, ensuring effective collaboration through identified roles and responsibilities, implementation of clear policies and best practices, and timely information sharing.
• Determines invitation criteria, submits data requests, confirms accuracy of invitation data, and monitors RSVP information. Creates event seating arrangements.
• Maintains templates for briefings, invitations, speaker and host recruitment, reminder and confirmation emails, and post-event follow-up.
• Coordinates drafting, review, and sending of event communications: invitations, reminders, follow-up, and thank you messages and gifts for speakers and hosts. Collaborates with Communications on development of event marketing materials.

• Partnering with stakeholders, project manages flagship events. Develops project plans; organizes planning meetings; generates agendas, minutes, and follow-up items; prompts action items and ensures deadlines are met; and informs stakeholders of progress. Maintains the Radcliffe Medalist pipeline and prompts prioritization and review to inform future planning.
• Manages complex, segmented invitation lists, and invitation mailings. Ensures outreach strategies drive target audience engagement and advance event objectives.
• Continuously assesses the efficiency of projects via project team debriefs using a growth mindset. Conceptualizes, collects, and analyzes robust project metrics to inform future strategies. Solicits and incorporates feedback from project partners, colleagues, and donors to continuously improve outcomes.

• Provides strategic and administrative support for the Leadership Society, which recognizes and stewards HRI's annual leadership ($5K+) donors; collaborates with the Director of Donor Engagement, Director of Annual Giving, and Leadership Gifts Officer to advance a cohesive Leadership Society strategy across departmental work streams.
• Maintains a calendar of stewardship and engagement opportunities, coordinates engagement events, manages stewardship mailings, prompts the development of impact and stewardship materials, and ensures Leadership Society donors are recognized in relevant ER and HRI communications.

• Maintains accuracy of ER event data and Leadership Society donor information in Harvard's Alumni Affairs & Development database (Advance); reviews monthly data related to fundraising and engagement goals for Leadership Society and maintains donor lists and documentation in Advance.
• Builds expertise in Salesforce, HRI's constituent relationship management (CRM) system; attends HRI CRM meetings, reports out on key updates, and identifies opportunities to leverage Salesforce to inform ER business processes.
• Tracks, monitors, and reports on ER donor engagement trends, KPIs, and benchmarks; pulls reports, analyzes event, and prepares presentations for leadership and other stakeholders.

• The employee must have the ability to sit at a desk for a minimum of seven hours a day and complete tasks requiring repetitive use of hands. Able to lift 15 pounds.
• Talking, hearing, and focusing for considerable lengths of time are required.

• This job is primarily performed in a temperature-controlled office environment.
• When telecommuting, the employee is expected to have reliable internet access.
• Support outside of regularly scheduled hours, including weekends, will occasionally be required.
• Some travel may be required to staff department events

• Annual Event Strategy: The donor engagement officer spearheads the ER team's annual event strategy, ensuring impactful and memorable experiences for donors and affiliates. Notably, this includes managing flagship events such as

• Data Maintenance and Reporting: The donor engagement officer oversees data maintenance related to donor engagement initiatives, ensuring accurate and timely reporting.

• Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
• Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
• Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
• Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
• Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
• Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
• Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
• Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
• Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

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