Customer Service Representative

Momentum Solar

  • Lancaster, PA
  • $16.00-20.00 per hour
  • Permanent
  • Full-time
  • 2 months ago
Momentum Solar is a premier residential solar provider with offices throughout the U.S. Founded in 2009, Momentum has grown exponentially over the past decade. We implement the entire solar process to ensure a seamless transition to renewable energy.

We are looking for a vibrant Customer Service Representative to assist in Inbound Calls. This person will be assisting customers and employees on any inquiry regarding Momentum Solar.

Job Duties:

· Ability to handle a high volume of phone calls

· Handle Customer issues with patience and poise.

· Become a Subject Matter Expert on Solar Technology and Renewable Energy

· Serve as the first level of customer service for inquiries and problems

· Use different applications to gather the necessary information and notify management

· Update company database by inputting information from each call and keeping customer fields current

Requirements:

· Meticulous attention to detail

· Ability to handle many different types of personalities

· Minimum of 2 years in a high volume contact center with a main focus on handling incoming calls

· Bi-lingual Spanish a plus

· Fast paced problem solver

· Computer literate with various CRM platforms and MS Office

· Excellent written and verbal customer service skills

· Ability to work various shifts and weekends when needed

· Ability to effectively collaborate with multiple departments to obtain positive end result

· Candidate must be able to work in a team environment

Momentum Solar is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age.

Job Type: Full-time

Pay: $16.00 - $20.00 per hour

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