Process Improvement Manager II

M&T Bank

  • Williamsville, NY
  • $85,104-141,840 per year
  • Permanent
  • Full-time
  • 15 days ago
Overview:Responsible for leading significant process improvement projects and initiatives for efforts crossing one or more business lines using a strategic approach. Uses tools from Six Sigma, LEAN, Project Management and Change Management to consult with the business and executive management to develop strategic recommendations and improve Bank-wide and cross business processes at an enterprise level.Primary Responsibilities:
  • Direct development of continuous improvement initiatives for multiple projects, consult with, and influence internal contacts at all levels across the Company, creating value and buy-in as the lead process improvement transformation partner.
  • Lead process improvement initiatives through the use of measurements, analysis and discussion of process alternatives to arrive at viable solutions and best practices.
  • Prepare recommendations for presentation to senior management for the prioritization and execution of process re-engineering efforts.
  • Manage and develop project plans and/or execution framework for assigned activities.
  • Identify and document opportunities for process automation (e.g. robotics); develop business case.
  • Communicate project status, issues and risks to project sponsor on a regular basis.
  • Ensure sustainable measurement systems for key deliverables are in place for each project.
  • Develop business case and project benefits and monitor actual results against projected benefits.
  • Communicate Process Re-engineering efforts to senior managers through formal and informal channels to ensure their awareness and support as well as identify any issues.
  • Facilitate decision-making sessions with senior managers across multiple areas of the Bank to obtain consensus and direction on organizational change and Project and Process efforts
  • Coach and mentor less experienced process practitioners, business partners, and participants in Bank-wide process excellence training programs on process improvement methodologies and change management.
  • Drive implementation of solutions within the business where required.
  • Responsible for measuring, tracking and reporting of benefits on an ongoing basis up through one year after project completion.
  • Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
  • Promote an environment that supports diversity and reflects the M&T Bank brand.
  • Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
  • Complete other related duties as assigned.
Scope of Responsibilities:This position manages and executes Process Re-engineering projects impacting multiple lines of business within a division to improve efficiency, reduce expenses and provide improved service to customers.Education and Experience Required:Bachelor’s degree and a minimum of 5 years’ relevant work experience, or in lieu of a degree, a combined minimum of 9 years’ higher education and/or work experience, including a minimum of 5 years’ relevant work experienceSix Sigma Green Belt or Lean CertifiedStrong verbal and written communication skillsStrong analytical and problem-solving skills to properly deconstruct the problem and determine viable solution options using data as a guideExperience handling multiple tasks and working under time constraints in support of various assignmentsDemonstrated leadership or management experienceEducation and Experience Preferred:Minimum of a Bachelor's degree in a technical, finance, or business disciplineMinimum of 6 years’ relevant experienceFinancial services experienceCertified Six Sigma Black BeltSelf-motivatedResults-drivenWell organized individualAbility to think strategicallyM&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $85,104.04 - $141,840.07 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.Location Williamsville, New York, United States of America

M&T Bank