Process Improvement Manager II
M&T Bank
- Williamsville, NY
- $85,104-141,840 per year
- Permanent
- Full-time
- Direct development of continuous improvement initiatives for multiple projects, consult with, and influence internal contacts at all levels across the Company, creating value and buy-in as the lead process improvement transformation partner.
- Lead process improvement initiatives through the use of measurements, analysis and discussion of process alternatives to arrive at viable solutions and best practices.
- Prepare recommendations for presentation to senior management for the prioritization and execution of process re-engineering efforts.
- Manage and develop project plans and/or execution framework for assigned activities.
- Identify and document opportunities for process automation (e.g. robotics); develop business case.
- Communicate project status, issues and risks to project sponsor on a regular basis.
- Ensure sustainable measurement systems for key deliverables are in place for each project.
- Develop business case and project benefits and monitor actual results against projected benefits.
- Communicate Process Re-engineering efforts to senior managers through formal and informal channels to ensure their awareness and support as well as identify any issues.
- Facilitate decision-making sessions with senior managers across multiple areas of the Bank to obtain consensus and direction on organizational change and Project and Process efforts
- Coach and mentor less experienced process practitioners, business partners, and participants in Bank-wide process excellence training programs on process improvement methodologies and change management.
- Drive implementation of solutions within the business where required.
- Responsible for measuring, tracking and reporting of benefits on an ongoing basis up through one year after project completion.
- Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
- Promote an environment that supports diversity and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
- Complete other related duties as assigned.