Member Service Specialist
- Davie, FL
- Permanent
- Part-time
- Deliver exceptional customer service by greeting members, guests, and prospects warmly to create a welcoming environment.
- Manage member check-ins by ensuring smooth entry, verifying account status, and addressing any alerts.
- Answer phone calls and assist members by providing accurate information, assisting with inquiries, and directing calls as needed.
- Handle account management and billing by assisting members with account updates, payment processing, and past-due balances.
- Support retention efforts by engaging with members considering cancellations and offering solutions to retain them.
- Process transactions and manage the cash drawer by handling retail purchases, guest passes, and payments while maintaining cash-handling accuracy.
- Enforce gym policies and maintain standards by ensuring a safe and respectful environment by upholding club rules and guidelines.
- Perform opening and closing duties by following established procedures to prepare the facility for members.
- Assist with gym cleanliness by helping maintain a clean and organized front desk and facility as needed.
- Create an engaging gym experience by welcoming prospects, understanding their fitness needs, introducing them to the facility, and guiding them through the membership options.
- Must be at least 18 years of age.
- Proficient in reading, speaking, and writing in English. Fluency in multiple languages is favored.
- Availability to work flexible hours, including mornings, evenings, weekends, and holidays as needed.
- Strong customer service skills with the ability to engage positively with members, guests, and prospects.
- Ability to multitask and stay organized in a fast-paced environment.
- Basic proficiency in handling transactions, balancing a cash drawer, and following cash-handling procedures.
- Ability to enforce gym policies professionally and resolve member concerns effectively.
- Basic computer skills for processing check-ins, updating accounts, and managing member interactions.
- A team-oriented mindset with a proactive approach to problem-solving and service excellence.
- This is an active role requiring frequent bending, stooping, and lifting up to 50 pounds.