Lead Customer Service Representative - Complex Care - Travels CCH LMHS- 4' 10 hour shifts
- Cape Coral, FL
- $17.34-21.67 per hour
- Permanent
- Full-time
Locations: Travel between Lee Memorial Hospital & Cape Coral Hospital
Schedule: 4x10 hour shifts | 7:00 AM 7:00 PM | Every other weekendReady to take the next step in your career? The Complex Care team at Lee Health is looking for a Lead Customer Service Representative who is excited to grow into leadership while supporting patients and teammates.Why Complex Care?Complex Care is a specialized program helping patients with chronic or multiple health conditions. We bridge the gap between hospital care and ongoing outpatient support by:Guiding patients through transitions in careSupporting those without a primary care providerOffering immediate follow-up after hospitalizationOur team includes hospitalists, APPs, pharmacists, and social workersall working together to give patients the right care, at the right time, in the right setting.What Youll Do as a Lead CSR:Provide elbow-to-elbow support for your teammatesMentor, train, and assist with daily workflowsSupport patient registration and schedulingCollaborate closely with the multidisciplinary care teamWhat Were Looking For:Current CSR with strong customer service and patient access experienceA team player ready to step into leadershipFlexibility with shifts, weekends, and travel between hospitalsPassion for helping patients navigate their health journeyWhy Apply?This is your opportunity to:Grow your career into leadershipWork in a supportive, team-focused environmentMake a direct impact on patients with complex health needs👉 Apply today and take the next step in your Lee Health journey as a Lead CSR with Complex Care!The Lead Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice. CSR responsibilities include handling telephones, client registration/check-in, patient appointment scheduling, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Detailed oriented and possess excellent communication, interpersonal and writing skills. Ability to effectively communicate and present information, respond to questions and problem solving skills. Responsible for meeting the following criteria: Provides support to the business activities of a multi-practitioner practice where there is a manager over two or more offices without a supervisor on site. Depending on the specific Practice needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.RequirementsEducational Requirements Degree/Diploma Obtained Program of Study Required/
Preferred and/or
High School Diploma or Equivalent RequiredExperience Requirements Minimum Years Required Area of Experience Required/
Preferred and/or
2 Years Customer Service RequiredAdditional RequirementsAnd motivated to return to school to pursue a degree to advance within the department to a leadership position/career path.State of Florida Licensure Requirements Licenses Required/
Preferred and/or
Not RequiredCertifications/Registration Requirements Certificates/Registrations Required/
Preferred and/orUS:FL:Cape Coral