Scheduler/Dispatcher

Bos Staffing

  • Doraville, GA
  • Contract
  • Full-time
  • 1 month ago
BOS is now hiring for a Scheduler/Dispatcher. Our client is looking for a highly motivated, hard working, and technically inclined individual for a scheduler/dispatcher position at their Doraville, Georgia location.Pay rate: $20
Location: On-site in Doraville, Georgia
Schedule: Monday thru Friday 5:00am - 2:30pmTemporary to Permanent positionIf you have:
  • Customer Service Representative experience
  • Familiarity with Atlanta, Georgia layout
  • Analytical skills and experience with BI/DW or similar reporting tools
  • Intermediate skills with Google Apps including Google Docs, Google Sheets
  • Ability to collaborate and communicate efficiently with all levels of employees and management
You will be:
  • Maintaining regular contact with technicians to provide support or adjust service levels based on customer calls
  • Ensuring daily routes meet drive time, on-time guarantee, productivity, and skill set goals
  • Responding to customer service requests by prioritizing and dispatching work orders to the installation and/or service technicians
  • Communicating any and all issues to management
  • Debriefing with plumbers upon completion of jobs to identify any outstanding client satisfaction issues
  • Notifying clients ahead of time if the plumber is not going to arrive at their location within the schedule time window
  • Using electronic dispatch applications to dispatch timely and efficient customer installations and trouble service assignments
If you are a dedicated scheduler/dispatcher who has excellent customer service skills, written and verbal skills, and who is reliable, dependable and proficient, we encourage you to apply for this rewarding opportunity!

Bos Staffing