Sr Sales Automation Analyst
Royal Caribbean Cruises
- Miramar, FL
- Permanent
- Full-time
- Responsible for the gathering, analysis, and interpretation of data.
- Analyze sales data to identify trends (i.e. regionally, by product, by account, by market, or by segment.)
- Develop, Implement, and enhance high impact business reporting.
- Develop financial models and projections to address complex business problems.
- Provide information and recommendations to leadership on both regular and ad-hoc basis.
- Provide analytical support on tactical and strategic special projects.
- Prepare reports and presentations for all levels of the department.
- Develop productive working relationships with all Sales Managers, Directors, and Executives as well as peers and other colleagues within the department and cross-departmentally.
- Make decisions and ensure departmental metrics are tracked. Interpret data and make recommendations to sales management regarding sales strategy, process execution and revenue opportunities / risks. Provide decision support to Sales and business leadership through analysis and tracking of sales and product performance.
- Communicate with other departments to assure that departmental policy changes or projects that will affect processes are identified and solutions are created.
- Analyze and disseminate competitive data regarding products, services, and pricing to identify marketplace trends and innovations.
- Work with Revenue Management to identify and report revenue opportunities and risks.
- Work with Marketing to ensure that marketing efforts are properly communicated and implemented in the field.
- Track and report result against specific initiatives and programs and make recommendations on improvements in a timely and efficient manner.
- Develop new and revise/maintain existing reports and operational procedures. Write or provide executive level analysis, reports, and presentations.
- Develop and implement training programs for the sales force on technology tools and solutions to ensure optimal use.
- Establish alliances with technology vendors and internal Information Technology units to ensure the most effective technology solutions are offered. Research specific products and/or services and evaluate availability and feasibility.
- Conduct user focus groups, overseeing the facilitation of prototype/feedback cycles.
- Provide support of existing technologies by coordinating with responsible areas of Information Technology and/or technology vendors, where appropriate.
- Ensure the sales business unit is properly represented and potential impacts are identified whenever other departments in the company recommend information technology projects.
- Identify and implement synergistic opportunities with International Sales and Marketing Automation to maximize efficiency in areas such as product definition, training, and day-to-day support of technologies.
- Keep current of assigned function about industry standards, trends, best practices, seasonal traditions, equipment and vessel implementation requirements or restrictions.
- Make recommendations to senior management regarding the inclusion or exclusion of new or existing products or services.
- Develop feasibility and/or projects plans to support findings.
- Participate in the development of specifications, policies, and procedures for the assigned area.
- Perform related duties as required.
- Bachelor's degree (BA) from four-year college or university or equivalent work experience; Master of Business Administration (MBA) or Master's degree (MA) preferred.
- Two to four years related experience in financial / business analysis or related field; previous experience with Sales or Marketing preferred but not required.
- Analytical skills to interpret data trends.
- Excellent knowledge of Microsoft Word, Excel, and PowerPoint.
- Knowledge of SQL, Power BI, Power Query, Hyperion, Brio, Access, Microsoft Project, Visio, Lotus Notes, and the AS400 or equivalent mainframe reservations system.
- Must be detail oriented to ensure accuracy in data and analysis.
- Ability to effectively present information to executive management and public groups.
- Ability to work, interact, and communicate with external / internal customers at all levels.
- Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
- Work on projects independently and as part of a cross functional team.
- Ability to solve complex problems with a variety of variables in situations where no standardization exists.