Fleet Maintenance Operations Supervisor
Ryder
- East Syracuse, NY
- Permanent
- Full-time
The “Ops Supervisor” assists the Ops Manager/Sr. Ops Manager with the operations and personnel for a shift of a particular location. The Operations Supervisor may have supervisory duties of employees on a shift, including but not limited to: Technicians-In· Charge, Customer Service Coordinators, Technicians, and Service Employees. The Operations Supervisor must be able to accomplish results and ensure business objectives and labor requirements are met. The Ops Supervisor is responsible for ensuring the customers' needs are being met while balancing financial, operating, quality, safety and asset targets against the requirements of the business. This position is responsible for the management of the location performance against metrics to meet and/or exceed assigned objectives. The Ops Supervisor will be cross functionally trained in order to be able to back up others within the shop. As with all Ryder shop positions, the Ops Supervisor, or “Shift Supervisor”, is responsible for adhering to all Ryder Maintenance Operations policies and procedures.This role may be a developmental position to prepare incumbents for the Ops Manager role because we allow you to carve out your own career path and promote from within, based on performance. The continuous, on-the-job experience here at Ryder opens up other opportunities and provides a long-lasting career. This position comes with a competitive salary and yearly bonus. We also offer a full benefits package, 401k employer match, PTO, and a discount on shares!$3500.00 Sign-on Bonus
Shop Location: East Syracuse, NYHours: 5:00am to 3:00pmSchedule: Tuesday - SaturdaySalary - BonusThis position requires experience working in a Heavy-Duty Truck repair shop, wrenching experience preferred.Salary is determined based on internal equity; internal salary ranges; market data/ranges; applicant’s skills; prior relevant experience; certain degrees or certifications, etc.Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.Experience working in a heavy-duty truck or automotive repair shop is a plus!You thought that was it? Take a look at a few of these: Ryder's most recently been named " " by Women in Trucking, one of Fortune Magazine’s “ ”, & one of “ ” by Inbound Logistics. What about our green initiative…? We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with their " "Here is from people that work here!This is Ryder:Essential FunctionsWorkflow Management:
Responsible for work analysis, planning and scheduling, scheduling and assigning work to technicians, productivity tracking and optimization, shift and shop meetings, and RO review and approval
Ensures all warranty policies and procedures are executed
Responsible for Triage of unscheduled customer drive-ins, and for communicating with customers and assigning work to technicians as appropriate
Responsible for conducting yard checks to ensure proper work scheduling and prioritizationLabor Management
Provides management, training and development of all personnel assigned
Responsible for Performance Management of all assigned personnelCustomer Management:
Responsible for customer relationship management to include issue resolutions, customer satisfaction and retention, as well as ensuring vehicle uptime
Responsible for customer communication protocol as it pertains to PM Scheduling & follow-up, breakdowns and vehicle status updates
Conduct customer visits as required by the Customer Care PlanAsset Management:
Directs his/her direct reports in maintaining the appearance and maintenance of assigned location, including sustaining 65 standards in all relevant shop areas of responsibility
Evaluates needs and makes recommendation for shop tooling and equipment requirements
Assist in the management and oversight of vehicle specifications and vehicle in· service/out-service process
Assist in ensuring all vehicles have required specifications in SAM
Responsible for Parts Inventory management, policies and proceduresQuality Management:
Responsible for Quality Inspections of PM & repairs, as well as performing In Process Reviews of non-PM work
Perform breakdown root cause analysis, implement corrective actions locally, and when necessary, communicate issues to Technical Assistance Center
Ensure Cleanliness and quality of repair for all maintained vehicles
Work with Service Manager to ensure all technicians are properly trained and qualified, and TOPS plan is prioritized based upon Breakdown, Rework and Running Cost trends
Maintain control/visibility over shop floor activities to ensure proper root cause diagnosis by technicians and that the yield on all parts/components is optimized
Assist in the development and ensure implementation of Quality Assurance Audit Corrective Action plans and Continuous Improvement programs
Accountable for maintenance of all relevant documentation required to meet and/or exceed local, state, federal, as well as customer requirements
Ensure Employee compliance with Safety and EPA regulations and requirementsFinancial Management:
Responsible for ensuring shift/shop delivers against Net Maintenance Cost per Unit objectives without sacrificing quality, safety or customer satisfaction
Responsible for cost control measures related to maintenance operations budget and location P&L statement to meet financial objectives
Responsible for successful execution of Maintenance Initiatives to attain or exceed specified financial targets
Responsible for Payroll, Purchase Order approval, as warranted, and invoice reconciliation, and fuel reconciliation
Responsible for the customer bill back process to include identification, review and approval of bill back opportunities
Responsible for ensuring proper documentation and explanation/ reporting of re·billable activity
Ensure data integrity in the Shop Management Online systemAdditional ResponsibilitiesPerforms other duties as assignedSkills and AbilitiesAbility to professionally represent Ryder and competently interact with customer managementStrong vehicle diagnostics/repair knowledge (preferred)Microsoft Office intermediate preferredQualificationsH.S. diploma/GED requiredAssociate's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirementBachelor's degree preferred or 1-3 years or more experience in a maintenance operations environment required. Demonstrated success in a Ryder role may be substituted for this requirementMaintenance and Technical experience in a shop environment requiredSupervisory experience preferredExperience with a Shop Management System preferredMicrosoft Office intermediate preferredDOT Regulated
No#LI-post #INDexempt #FBJob Category MaintenanceRyder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.Job Seekers can review the Job Applicant Privacy Policy by clickingCurrent Employees:If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click to log in to Workday to apply using the internal application process.