Technical Implementation Procedure Writer

JPMorgan Chase

  • Charlotte, NC
  • Permanent
  • Full-time
  • 2 days ago
Job Category: ImplementationJob Description:Join us in shaping the future of Commercial Banking! As a pivotal member of our team, you will have the opportunity to lead and innovate in a dynamic, client-facing environment. Your expertise will drive the success of our Technical Product Implementations and Training Management, setting the tone for our clients' business expansion. Be part of a team that values creativity, collaboration, and strategic thinking. Together, we will empower our clients and make a significant impact in the banking industry.As a Technical Product Implementations and Training Management professional within the Client Onboarding and Service organization, you will play a crucial role in developing and executing training strategies for our Technical Project Managers. You will work closely with global teams to enhance our implementation processes, ensuring our clients receive the best possible experience. Your work will directly contribute to the growth and success of our clients and the wider community.Job Responsibilities:
  • Partner closely with global Product/Client Technical On-boarding teams to perform procedure analysis and develop training programs.
  • Own the end-to-end development and execution of training programs, including curriculum design, logistics, planning, pre-work, and post-program activities.
  • Create and modify procedures for the organization.
  • Utilize creative problem-solving and decision-making abilities.
  • Ensure adherence to policy, procedures, and global regulatory requirements.
  • Identify, escalate, and resolve risks and issues to closure.
  • Collaborate on strategic business initiatives as a Subject Matter Expert.
Required qualifications, capabilities, and skills:
  • 5+ years of industry experience in an implementation function, including client-facing roles, within the banking space.
  • Technical working experience in payments, B2B systems integration, and ERP like Oracle, SAP, NetSuite.
  • BA/BS degree.
  • Experience with training plan and procedures creation along with training facilitation.
  • Proven capability of applying project management methodology to develop an implementation plan and execute deliverables for complex, strategic change programs.
  • Strong organizational skills to meet deadlines in a fast-paced environment, with attention to detail.
  • Strong interactive personal and communication skills, with the ability to influence others for positive results.
  • Executive presence; able to manage stakeholder expectations at various levels and communicate effectively and clearly.
  • Proficiency in Microsoft Office Suite.
  • Ability to map and document progress of complex workflows.
Preferred qualifications, capabilities, and skills:
  • Cash Management and Treasury Services product experience.
  • Previous direct external client interaction experience.
  • Consulting experience is a plus.
Final Job Grade and officer title will be determined at time of offer and may differ from this posting.Some travel required (10%) to visit clients and internal partners.Please note this role is not eligible for employer immigration sponsorship.About Us:JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/VeteransAbout the Team: J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.

JPMorgan Chase