Program Design and Implementation Manager, Disaster & Resilience

Liberty Bank

  • Houston, TX
  • $73,660-95,606 per year
  • Permanent
  • Full-time
  • 22 days ago
General informationClient / CorporateClientWork ModeFull-RemoteNameProgram Design and Implementation Manager, Disaster & ResilienceJob ID21089CityHoustonPublished date06-Aug-2025StateTexasCountryUnited StatesDescription & RequirementsConnective is seeking a Program Design and Implementation Manager, Disaster & Resilience to lead our disaster and resilience programs, designing and delivering hands-on, tech-enabled solutions that strengthen how communities prepare for and recover from natural disasters. In this role, you'll work at the intersection of nonprofit programs, government services, and philanthropic investments to tackle complex challenges and deliver better outcomes for people impacted by disasters. As a core member of the Connective team, you'll enact program work plans, collaborate with community partners, and shape how we address service access challenges in Houston and beyond.About ConnectiveGetting assistance is harder than it should be, and the process of asking for help is dehumanizing and stressful. With the mounting risk of climate disasters and increasing economic pressure on low-income communities, social services are struggling to keep up. That's why we're here.Connective is a growing, Houston-based technology, design, and collective action nonprofit. Our mission is to transform social services into a more connected, empathetic and accessible system. We do this by designing and delivering human-centered social service programs, developing cutting-edge technology tools for service providers, and leading community-wide change. We envision a future where the next crisis is not an emergency; where communities are prepared, adaptable, and equipped with the tools they need when it matters most. Together with our partners, we harness the power of connection to turn barriers into bridges and expand access for all.What You'll Do
  • Design, implement and manage intake and referral systems that improve access, the client experience, and the delivery of social services.
  • Prioritize the user experience by ensuring Connective's technology is intuitive, efficient, and accessible for both clients and the staff supporting them.Focus on the user experience.
  • Work closely with tech and data teams to translate user and program needs into technical requirements and successful product development and implementation.
  • Plan and deliver programs. Set objectives, develop project plans, manage timelines and budgets, and escalate risks when needed.
  • Organize cross-functional work. Coordinate with teammates, manage vendors, and train partner staff to support program delivery.
  • Use data for improvement. Analyze qualitative and quantitative data to identify opportunities, test solutions, and refine programs.
  • Apply Agile methods. Manage programs with an adaptive, iterative approach to ensure continuous improvement.
  • Understand the priorities, capacities, and relationships of the local network of social service organizations to proactively solve problems and remove barriers.
  • Facilitate change management and co-design processes. Help partner organizations co-create and adopt new systems and processes through a collective action approach.
  • Manage partnerships. Build and strengthen relationships, represent Connective with stakeholders, and recommend strategies for growth.
  • Develop new initiatives. Identify opportunities, scope projects, define deliverables, and recommend staffing and resource plans to ensure successful execution.
Who You Are:
  • Equity Champion: Center the voices of historically marginalized communities and act against systemic barriers.
  • User-Centered Designer: Apply (or be eager to learn) design thinking, empathize with those navigating complex systems, and communicate clearly to improve the end-user experience.
  • Product-Minded: Translate program requirements into clear technical specifications and work with technical teams to ensure successful implementation.
  • Systems Thinker: See the big picture while managing the details that make programs succeed, connecting daily tasks to broader objectives and articulating priorities to stakeholders.
  • Data-Informed Problem Solver: Use data and analysis tools to understand issues, make decisions, and present insights that drive action.
  • Collaborative Leader: Build trust, facilitate partnerships, align diverse stakeholders toward common goals, and foster open, constructive dialogue.
  • Adaptable Doer: Navigate ambiguity, pivot quickly, and deliver results in dynamic environments while keeping partners informed and engaged.
Your Experience & Expertise
  • 4+ years in program, project, design management, or strategy roles, including full life cycle management of tech-enabled programs (e.g., CRM systems).
  • Proficiency with data analysis tools (e.g., Excel formulas, lookups, PivotTables) and ability to translate program needs into technical requirements.
  • Proven success collaborating with senior-level stakeholders across nonprofit, government, and/or philanthropic sectors.
  • Experience facilitating inclusive, user-centered processes and driving implementation.
  • A plus:
  • Experience in disaster recovery/response or large-scale, high-volume social service delivery (e.g., rental assistance, COVID-era financial assistance).
  • Human-centered design or participatory process facilitation, with practical implementation experience.
  • Familiarity with Houston-area community networks, social service systems, or resilience initiatives.
Compensation and Benefits
  • Competitive Compensation of $73,660-$95,606 along with annual bonuses, is offered based on your contributions and performance.
  • 401(k) Employer Match: Up to 6% match on your contributions.
  • Health Insurance, starting on day one: Medical, dental, and vision insurance, Short-term and long-term disability, and life insurance. Option to participate in an HSA or FSA.
  • Paid Time Off: 20 days of PTO/floating holidays per calendar year and 11 paid company holidays per year.
  • Parental Leave: 8 weeks at 100% pay and 4 additional weeks at 50% pay (Option to take 4 more weeks unpaid).
  • Employee Assistance Program (EAP): Access to mental health and legal resources is available to family members, even if they are not dependents.
  • Professional development opportunities.
You'll join a Houston-based, locally hybrid team that values both flexibility and collaboration. While you'll maintain Houston working hours, you'll have the opportunity to work from anywhere for up to a week at a time. Additional remote flexibility is offered during the summer and around the winter holiday season. After three years with the company, you'll be eligible for a permanent "work from anywhere in the U.S." arrangement, with occasional travel to Houston or other locations as needed.Come as You AreAt Connective, we are committed to building a diverse team that reflects the communities we serve. We value the unique perspectives and experiences you bring and strongly encourage people of color, LGBTQ+ individuals, women, people with disabilities, system-impacted individuals, veterans, and people of all ages to apply. We are proud to be an equal opportunity employer and do not discriminate based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, or any other protected status under local, state, or federal law.

Liberty Bank