Customer Care Representative - Pharmacy
- San Antonio, TX
- $19.00 per hour
- Permanent
- Full-time
Location: San Antonio, Texas 78238
Pay: $19/hr, paid biweekly
START: 10/17/2025
Assignment: 5 months with potential for conversion to permanent role for top performers (Looking to convert top contingents to FTE)
Schedule: Training is M-F 8am-4:30pm, post training will transition to 8hr shifts M-F with hours that they agree upon with the business. After training shifts estimated Start times-8:00 AM, 9:00 AM, 10:15 AM, 11:15 AM, 12:15 PM.
Work Model: Onsite required for 6 weeks of training; potential for remote work after training (not guaranteed) - no time off permitted during trainingAbout the RoleBring your heart to work! We are seeking Customer Care Representatives (CCRs) to support our Member Operations team within a leading Pharmacy Benefit Management (PBM) organization. In this role, you’ll assist members with their pharmacy benefit plans through inbound calls, answering questions about prescription insurance, medication coverage, and mail-order prescriptions.This is an excellent opportunity to gain hands-on healthcare experience while helping members simplify their healthcare journey.What You’ll DoHandle inbound member calls regarding pharmacy benefitsAssist with insurance coverage, prescription orders, and related inquiriesDeliver solutions that enhance the customer experienceProvide compassionate, patient, and professional supportAdapt to a variety of clients and call types as business needs evolveQualificationsRequired:Minimum 1 year of customer-facing experience (call center, retail, hospitality, military, etc.)6+ months of healthcare experience highly preferred (candidates with this will be considered before those without any healthcare/pharmacy background)Proficiency with Windows-based applicationsHigh School Diploma or equivalentPreferred:Associate degree or equivalent experienceStrong customer service skills with professionalism and empathyAbility to problem-solve in a positive and productive wayReliable, with strong oral and interpersonal communication skillsApply today!Corrin Misak, Staffing Manager
A-Line Staffing Solutions
cmisak@alinestaffing.com