Customer Care Representative - WFH

Spade Recruiting

  • Minneapolis, MN
  • Permanent
  • Full-time
  • 17 hours ago
  • Apply easily
About UsWe’re more than just an insurance agency—we’re a people-focused, technology-driven, and growth-minded teamdedicated to helping working families protect what matters most. Our mission is simple: to provide peace of mind and long-term security for the communities we serve.Our culture thrives on flexibility, purpose, and advancement. We believe in investing in our people, providing training and mentorship, and creating an environment where every team member has the chance to grow into leadership.The RoleAs part of our team, you’ll be the cornerstone of the client experience. From answering questions and explaining benefits to guiding families through important decisions, you’ll be the trusted advisor who makes insurance clear, simple, and stress-free.This role is about more than paperwork—it’s about building real connections, protecting futures, and making a difference every single day.What You’ll DoBuild and maintain lasting relationships with clients after enrollmentWalk clients through benefit details, policy updates, and claims supportBreak down coverage options in easy-to-understand languagePartner with team leads to improve onboarding and client service processesAct as the primary point of contact for client questions and ongoing supportEngage in professional development and leadership training to advance your careerWhat We’re Looking ForExcellent communication skills and a genuine passion for helping othersComfortable using technology and remote collaboration toolsSelf-motivated, organized, and detail-orientedPrevious customer service or insurance background is helpful (but not required)Must be legally eligible to work in the U.S. or CanadaPerks & Benefits100% remote work with flexible schedulingWeekly pay plus performance bonuses and incentivesPaid training and personalized mentorship to set you up for successFast-track career advancement with leadership opportunitiesSupportive, mission-driven team culture focused on people firstThe opportunity to make a meaningful impact by protecting families in your communityPowered by JazzHR

Spade Recruiting