Senior Account Manager, Client Services
829 Studios
- Boston, MA
- Permanent
- Full-time
- Act as a client-facing consultant to identify, develop, and execute digital marketing campaigns and programs for enterprise clients.
- Serve as the primary point of contact for assigned clients, managing day-to-day communication and overseeing all account-related activities.
- Own or support account strategy development and needed refinement over the course of client relationship on at least 80% of your accounts
- work with clients and internal team members to ensure consistent client success, leading multiple accounts, offering strategic counsel to clients, and providing mentorship and direction to junior teammates
- Develop and maintain a strong understanding of each client's business objectives, industry, and target audience.
- Ensure consistent account performance against all defined KPIs, overseeing communication of results and providing analysis
- Manage project timelines, budgets, and deliverables to ensure timely and accurate completion of client projects.
- Ensure speed and accuracy across all client correspondence
- Work closely with leadership team to regularly review account performance and identify opportunities for account growth
- Manage the overall financial health of assigned accounts, including forecasting, budgeting, and invoicing.
- Develop and maintain strong relationships with key stakeholders within client organizations, including senior-level executives and decision-makers.
- Stay up-to-date with industry trends, emerging technologies, and best practices in digital marketing.
- Support new business efforts, with the ability to confidently take initial intro calls with prospects as needed, develop new business content, and pitch as senior account lead and/or strategy lead for new business presentations
- Provide leadership and direction to junior team members, finding and supporting opportunities for personal and career development
- Support development and growth of a strong agency culture by actively participating in team outings and engagement opportunities, including team brainstorms, trainings and planning sessions
- Minimum of 5 - 7 years of experience in marketing account management in an agency
- Strong knowledge of digital marketing tactics, including SEO, PPC, social media, email marketing, and content marketing.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal teams.
- Ability to manage multiple projects simultaneously and meet tight deadlines.
- Experience with project management tools and software.
- Proven track record of driving revenue growth and developing long-term client relationships.
- A “lean in” personality willing to immerse themselves in learning the client’s business
- Remote Workplace. You have the option to work at our office in Boston or remotely in the following states: MA, NH, RI, ME, CT, NY, NJ, NC, TN, FL, IL, MO, TX, UT, AZ, CA, and CO.
- Paid Time Off. Receive generous paid vacation benefits that increase each year you’re with us, 13 Company Holidays, and Summer Fridays from Memorial Day through Labor Day.
- 401K + Match. 401K plan with 4% Safe Harbor employer match after one year of employment and financial literacy services provided through our retirement provider.
- Life Insurance Benefit. No-cost coverage to ensure peace of mind for your family.
- Short Term Disability Benefit. We've got you covered if you need to be OOO with an illness or injury that keeps you out of work.
- Healthcare. Choose from several competitive healthcare plans for you and your family with 80% employer coverage for all medical and dental premiums, 100% employer coverage for dental, and the option to participate in the FSA program.
- Commuter Benefits. Allocate pre-tax funds towards your commute to save up to 40% per year in transportation expenses.
- Continuing Education. Receive a personal budget to attend events and conferences.