Description :Global Tech Services - Tech IIPosition Overview Independent technical role supporting enterprise-wide systems across Manufacturing, Distribution, Supply Chain, Retail, and Back Office operations. Provides advanced troubleshooting and system support while maintaining documentation and implementing technical solutions.Primary ResponsibilitiesTechnical Support
Manage IT ticketing system for hardware/software issues
Support multi-platform environments (Windows, Apple, Linux)
Configure and troubleshoot mobile devices and scanners
Install and maintain printer systems (Laser, Thermal, Check, Badge)
Network cable installation and maintenance
System Management
Desktop/laptop/tablet imaging and deployment
Software installation and configuration
Asset and inventory tracking
Network infrastructure support
Vendor liaison and coordination
Documentation & Process
Maintain knowledge base documentation
Implement process improvements
Follow escalation procedures
Monitor warranty periods
Track IT assets
Required Qualifications
Associate degree in Computer Science/Information Systems or equivalent experience
3+ years endpoint technical support experience
Certifications
CompTIA A+
CompTIA Network+
ITIL Foundation
Microsoft 365 Certified: Endpoint Administrator Associate
Apple Certified Support Professional (ACSP)
Technical Skills
Windows/Mac OS troubleshooting
Network infrastructure support
Hardware diagnostics
Mobile device management
Printer system maintenance
Professional Skills
Strong communication abilities
Problem-solving expertise
Time management
Documentation proficiency
Customer service focus
Team collaboration
Additional Requirements
Occasional domestic travel
Flexible schedule availability
ITIL process knowledge
Continuous improvement mindset
Multi-project management ability
This position requires technical expertise, strong problem-solving skills, and dedication to customer service excellence while maintaining enterprise-wide system support.Skills : TROUBLESHOOTING: Intermediate
