Senior Administrative Assistant

CAPTRUST

  • Southfield, MI
  • Permanent
  • Full-time
  • 14 days ago
Overview:WHO are we looking for?CAPTRUST is seeking a Senior Administrative Assistant. This individual will be responsible for high-level administrative support for the firm. This role will be responsible for greeting office guests, answering incoming telephone calls, directing calls to appropriate team members, caring for office employee needs, maintaining supply room and kitchen stock, maintaining basic cleanliness, interacting with vendors, managing office equipment, and other duties as needed. This dynamic role requires the ability to think critically, anticipate needs, and offer solutions to problems with a high level of professionalism and confidentiality. A meticulous attention to detail and strong organizational skills while multi-tasking are also a must. The ideal candidate is exceptionally polished, professional, friendly, and a go-getter. Responsibilities:
  • Provide high-level administrative support and personal assistant duties for an Advisor
  • Process and manage incoming and outgoing communications (fax, process mail daily in its entirety, and electronic scanning and ensure timely follow-up on emails, responding within 24 hours
  • Manage high volume of multiple calendars and complex scheduling of meetings and appointments for Advisor
  • Arrange travel, hotels, and transportation
  • Manage and reconcile expense reports
  • Manage contact management database, including updating and adding contact information as necessary and managing various workflows relating to prospects, referrals, COIs, clients
  • Prepare agendas, correspondence and reports and other documents
  • Manage and maintain processes in the areas of but not limited to: client birthdays, gifts and entertainment, progress reviews, wholesaler meetings
  • Communicate effectively with internal team members, positively and professionally
  • Perform other duties and special projects as assigned
Qualifications:
  • 5+ years of relevant work experience
  • Experience in a call center or customer service environment (preferred)
  • Exceptional organizational skills; ability to multi-task and pivot in a dynamic environment
  • Proficient in navigating CRM systems
  • Phone skills, including Microsoft Teams; familiarity with complex or multi-line phone systems
  • Proficient in MS Office (Word, Excel, Outlook, Power Point)
Desired Qualifications/Skills:
  • Impeccable ability to maintain confidentiality and integrity
  • Serve clients with the highest professionalism, and maintain a strong commitment to provide quality service
  • Ability to handle a high volume of calls with attention to detail and a high degree of accuracy
  • Prompt and effective follow-up; deadline focused
  • Self-motivated with the ability to work both independently and under direction to create a positive experience for clients, team members, and strategic partners
  • Exceptional organizational skills; ability to multi-task in a dynamic environment
WHAT can you expect from your career at CAPTRUST?Our colleagues, like our clients, tend to stay with CAPTRUST for years. There's a reason for it; it's a great culture in which to work and grow. We all work together, each of us motivating those around us with our commitment to high standards. At CAPTRUST, expect a fully stocked break room, fun employee events, and a quality team surrounding you with opportunities for personal growth.Our Employee Benefits Package shows how much we value our team. Some benefits include:
  • Employee ownership opportunities
  • Brick Bonus success sharing program
  • Comprehensive health coverage + Personify wellness platform
  • 401(k) program with a 5% employer match + financial planning for colleagues
WHERE will you be working?3000 Town Center #2650 | Southfield, MI 48075Due to the nature of the role, this is not a remote or work from home position. #LI-OnsiteHOW do we build a world class organization one brick at a time?We make it a priority to hire those who have a commitment to service, a real interest in other people, and a passion to continuously improve. Simply put: the difference at CAPTRUST is the quality of our people and depth of our bench. If you are ready to make your mark, we want to talk to you.Are you the next brick?To get it done the CAPTRUST Way, an individual should exhibit the following characteristics:
  • Ability to build successful, collaborative, and trusting relationships
  • Instinctive aptitude for consistently creating accurate, concise, respectful, and easy-to-understand verbal and written communications conveying complex information
  • A strong sense of urgency about getting work done and solving problems to achieve results that benefit our clients and colleagues, even when faced with challenges
  • Inherent desire to give back to our communities and enrich the lives of those around us
  • An other-centered mindset
  • Integrity through maintaining objectivity
EEO/Diversity Statement:At CAPTRUST, we are committed to building and maintaining a diverse workforce and inclusive work environment where ALL colleagues feel authentically seen, respected, and supported.CAPTRUST is committed to providing employment opportunities without regard to race, color, age, sex, sexual orientation, familial status, religious creed, national origin, ancestry, medical condition, marital status and registered domestic partner status, citizenship status, military and veteran status, disability, protected medical condition, genetic information, or any other status protected by law. CAPTRUST makes all employment decisions without regard to these protected statuses and does not tolerate harassment or discrimination. #associate

CAPTRUST